Major ambulatory software announcement coming at Centricity LIVE!

The journey toward value-based care is rapid, complex, dynamic and relentless. At Centricity LIVE, GE Healthcare will announce a new strategy for helping ambulatory providers navigate the twists and turns of value-based care to efficiently enhance care quality and manage mixed payment models.

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Don’t miss out on this exciting opportunity to hear how GE intends to help you engage patients in a more meaningful way and improve patient outcomes while optimizing revenue cycle performance.

If you’re a Centricity Practice Solution or Centricity EMR customer, and if you care about the future of ambulatory care, you don’t want to miss this major announcement.

Jon Zimmerman, VP & GM, Clinical Business Solutions, GE Healthcare Digital will discuss this new strategy at the CHUG General Session onThursday, May 19, at 8:00 AM.

You must attend Centricity LIVE to learn all the details. Time is running out… so don’t wait until the very last minute to register.

Centricity LIVE
May 17-20, 2016
Phoenix Convention Center
Phoenix, Arizona

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See you in Phoenix!

Insurance Carrier Setup Neglect: A Costly Oversight – Part 2 of 2

Article Featured on Hayes Management

In last week’s blog Angela Hunsberger outlined the importance of cleaning up the insurance carrier list to ensure efficiency to maximize payor reimbursement.  More than consolidating an old list, she explained the nuances of paper vs. electronic claim submission and suggested partnering with the billing team to tackle the list.

Continued in Part 2 of a two piece post, Angela provides an instructional roadmap detailing six steps of insurance carrier cleanup.   This article will provide the knowledge and tools needed to revamp carrier settings and revel in the financial payoff of a job well done.

6 Steps to Insurance Carrier Cleanup

Step 1: Run Reports to find paper setup

As Lao Tzu said “The journey of a thousand miles begins with a single step”. A good starting point is to run a report to find carriers setup as paper. Some systems will allow you to export this data into Excel. Filter out the carriers that must go paper including Worker’s Comp or Automobile. Work with your billers to learn why carriers are set up on paper and get a clean list of carriers thatcould go electronically but are not yet set up.

Read more

Insurance Carrier Setup Neglect: A Costly Oversight – Part 1 of 2

Article by Angela Hunsberger | Featured on Hayes Management

Insurance submission and processing has evolved over the past decade transitioning from printing paper claim forms to an electronic workflow. Adaptations include the NPI implementation, using a new standard paper claim form, sending more electronic claims as payors offer connections (or even refuse paper claims), moving to the ANSI 5010 electronic claim submission format, and most recently transitioning to ICD10. Considering those changes, along with the flurry of your other projects, have you audited your insurance carrier setup lately to ensure it is configured to maximize revenue cycle efficiency? By efficiency, I am referring to leveraging technology you are already paying for to get the most bang for your buck and maximize payor reimbursement.

Read more

Unprecedented Line-up Planned for Centricity LIVE

From Keynotes to Roadmaps… we have you covered.

Centricity LIVE features a terrific lineup, including inspirational keynote speakers, respected healthcare experts, and great networking receptions. Check out what’s in store for you:

Wednesday, May 18

8:30 AM – 9:30 AM Opening Keynote
Charles Koontz
CEO, GE Healthcare IT
10:00 AM – 10:50 AM Financial Management Strategy & Roadmap
Jon Zimmerman
VP & GM, Clinical Business Solutions, GE Healthcare
11:00 AM – 11:50 AM Technology Strategy & Roadmap
Evren Eryurek
CTO, GE Healthcare’s Software division
1:40 PM – 2:30 PM Care Delivery Management Strategy & Roadmap
Enterprise Imaging Strategy & Roadmap

David Hale
VP & GM, Specialty Solutions, GE Healthcare
2:40 PM – 4:00 PM API Healthcare at Centricity LIVE General Session
Lisa LaBau
General Manager, API Healthcare
4:30 PM – 5:30 PM Conference Keynote
Kathleen Sebelius
Healthcare leader, strategist, and politician
5:30 PM – 7:00 PM User Group Reception

Thursday, May 19

8:00 AM – 9:20 AM CHUG at Centricity LIVE General Session
Etan Walls
CHUG Board President and Executive Vice President, Allied Physicians Group
4:30 PM – 5:30 PM Networking Event
5:30 PM – 6:00 PM STAR Awards Presentation
6:00 PM – 7:00 PM Keynote Speaker
Chris Daughtry
Rock singer, songwriter, and motivational patient activist

Friday, May 20

8:30 AM – 9:50 AM Keynote Speaker
Rob Lowe
Award-winning actor, author, and healthcare activist

 

Bring 3+ people from the same organization… Save $100* more per ticket!

Time is running out, so don’t wait another day. REGISTER NOW.

See you in Phoenix!

Chris Daughtry is looking to rock your world at Centricity LIVE, Learn more

Are you ready to rock-n-roll at Centricity LIVE?

Do you have a favorite Chris Daughtry song? Of course you do… so come prepared to rock-n-roll to his greatest hits as he performs LIVE ON STAGE during his keynote address.

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Chris DaughtryChris Daughtry
Rock singer, songwriter and motivational patient activist
Chris Daughtry is a rock guitarist, singer, and songwriter. His self-titled album sold more than 1 million copies after just five weeks of release, becoming the fastest selling debut rock album in history. Daughtry’s keynote will highlight his path to stardom, his experience on American Idol, and his community outreach with Musicians On Call, a non-profit organization that brings music to the bedsides of people that need it most – hospital patients and their care givers. Daughtry’s address will feature an acoustic performance of his hit songs, including It’s Not Over and Home.

Keynote: Thursday, May 19, 2016, 5:00 PM

 

Don’t forget, we have two other great keynote speakers

Kathleen Sebelius

Healthcare leader, strategist and politician
Kathleen Sebelius was appointed Secretary of Health and Human Services (2009-2014) by President Barack Obama. Prior to that, she served as Kansas Governor (2003-2009), in the Kansas House of Representatives and as Insurance Commissioner. Join Secretary Sebelius as she shares her perspective on United States healthcare, the future of the Affordable Care Act, and the challenges, successes, and key learnings realized in implementing major healthcare IT systems.

Conference Keynote: Wednesday, May 18, 2016, 4:30 PM

Rob Lowe

Award-winning actor, author and healthcare activist
A prolific actor, Rob Lowe is instantly recognized for a multitude of performances including St. Elmo’s Fire, The West Wing, and Parks and Recreation. Off screen, he is a dedicated activist in the fight against cancer, working with organizations like the Cancer Hope Network and Stand Up To Cancer. Lowe uses candor and humor to share insights about Hollywood, his perspective on marriage and fatherhood, and his passion to raise awareness and support for cancer survivors. Have your questions ready… Rob Lowe will answer many of them LIVE ON STAGE!

Keynote: Friday, May 20, 2016, 8:00 AM

Centricity LIVE 2016
May 17-20, 2016
Phoenix Convention Center
Phoenix, Arizona

Bring 3+ people from the same organization… Save $100* per ticket!

See you Phoenix!

Register for CLIVE

Mark Your Calendar and bookmark the Centricity LIVE 2016 web page to get updates on conference content in the coming months.

* Applies to Full Registrations only. See website for details.

GE Delighter Enhancement Ranking Survey

It’s Delighter Days again! GE Healthcare Ambulatory Practice Solutions Engineering Team reserves two days to work on a selected set of small enhancements that will delight customers and improve customers’ experience with the Centricity products. The best part is you get to choose the enhancement or feature the team develops!

Please take a few minutes to complete the survey to rate the candidates based on how important and valuable they are to your organization. The candidates rated as most important to the greatest number of organizations will have priority on the next Delighter Days!

Your participation is invaluable! Please complete the survey by March 27th to be entered into the Delighter Days contest. Don’t forget, if you ever have an enhancement or feature request please email technology@centricityusers.com. Your input is always appreciated!

Please take a few minutes and complete the Delighter Days survey:

CPS Portal Page: https://engage.gehealthcare.com/community/en/cps
Spotlight Feature Doc: https://engage.gehealthcare.com/docs/DOC-207081

EMR Portal Page: https://engage.gehealthcare.com/community/en/emr
Spotlight Feature Doc: https://engage.gehealthcare.com/docs/DOC-207070

Centricity LIVE Agenda Builder Now Online, REGISTER TODAY!

Tailor your Centricity LIVE experience to your needs!

With almost 300 education sessions, product roadmap presentations, and panel discussions, the Centricity LIVE Agenda Builder can help you maximize your Centricity LIVE experience.

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Building your agenda is easy:

Build Your Agenda

When you check in at the conference center, your agenda will be conveniently printed on the back of your badge. You can also review your agenda and make changes on the Centricity LIVE mobile app.

We’re adding new sessions almost every day! Click here to see the latest.

Centricity LIVE 2016
May 17-20, 2016
Phoenix Convention Center
Phoenix, Arizona

Bring 3+ people from the same organization… Save $100* more per ticket!

See you in Phoenix!

Register for CLIVE

Mark Your Calendar and bookmark the Centricity LIVE 2016 web page to get updates on conference content in the coming months.

5 Networking Tips for Ambulatory EMR Users during CHUG at Centricity LIVE

Tip #1: Be with your user group.

As an Ambulatory EMR expert, you run with an exclusive crowd. But do you know where your peers will be May 17-20? They’ll be at CHUG at Centricity LIVE in Phoenix, Arizona.

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Tip #2: Listen to your peers.

You’re a trend-setter, but you also like proof before making decisions. Watch this video to see what your peers have to say about CHUG at Centricity LIVE.

Tip #3: Share what you’ve learned.

During CHUG at Centricity LIVE, you’ll hear the latest ideas and best practices to help you maximize your Centricity investment. Share your experience on LinkedIn, Twitter, and Facebook.

Tip #4: Branch out into new markets.

Don’t limit yourself. Centricity LIVE will feature 8 great tracks, 250+ sessions and will host more than 2,500 healthcare industry experts. Experience as much as you can.

Tip #5: Go where the action is.

No one can stay holed-up in their office 100% of the time. There’s no substitute for networking with peers in an environment of education, innovation… and fun.

Don’t miss CHUG at Centricity LIVE 2016… REGISTER TODAY!
CHUG at Centricity LIVE 2016
May 17-20, 2016
Phoenix Convention Center
Phoenix, Arizona

Bring 3+ people from the same organization – Save $100* per ticket!

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Mark your calendar, and bookmark the CHUG at Centricity LIVE 2016 web page to get updates on conference content in the coming months.

If you do not want to receive future emails from CHUG or Beatty Group then go to: Opt-Out.

CHUG at Centricity LIVE – Early Bird Savings ends 1/15

Have you claimed your $200 Early Bird savings?

Now is the time to make your move. Your opportunity to save $200 on EACH registration for CHUG at Centricity LIVE 2016 will expire at midnight on January 15th.

REGISTER NOW!

You don’t want to miss CHUG at Centricity LIVE, and you certainly don’t want to miss out on these savings.
Save $200* off a full conference pass with Early Bird pricing
Save $100* more per ticket if you bring three or more people!

CHUG at Centricity LIVE 2016 is the best place to learn how ot maximize your Centricity investment.

Join us in Phoenix to learn best practices, gain valuable continuing education credits, participate in thought leadership discussions, and preview the newest software innovations. While you’re there, you can re-connect with your fellow Centricity users and GE Healthcare executives.

CHUG at Centricity LIVE 2016
May 17-20, 2016
Phoenix Convention Center
Phoenix, Arizona

We’re expecting more than 2,300 people to join us – are YOU going to be one of them?

See you in Phoenix! Register now!

Mark your calendar, and bookmark the CHUG at Centricity LIVE 2016 web page to get updates on conference content in the coming months.

* Applies to Full Registrations only. See website for details.

YOU are a ROCK STAR & CHUG NEEDS YOU!

REMINDER: DEADLINE TO SUBMIT SESSIONS FOR CHUG AT CENTRICITY LIVE IS FRIDAY – DECEMBER 18th!

WE KNOW YOU….
You are an expert in a Centricy solution!
Your organization has driven measurable results in the last year!
You have succeeded in workflow development, report creation or training!

Now you need to share your success and realize YOU are the rock star we are looking for.

SUBMIT AN ENTRY to present a session for CHUG at Centricity LIVE 2016.

There are plenty of speaking opportunities available, you can teach practical skills to peers, lead a panel discussion, share best practices or present a case study. CHUG at Centricity LIVE is a terrific venue to explore and discuss healthcare’s most pressing issues.

Besides assisting your fellow users, in exchange for your participation, you’ll receive two complimentary passes to CHUG at Centricity LIVE in Phoenix, AZ – one for you and one for a peer. That is a $1,600 value – for EACH session you lead.

Don’t wait, please sign up today, you only have till Friday December 18th. Contact chug@beattygroup.com for more info or CLICK HERE. Can’t wait to see you in Phoenix!

ACTION ALERT: Ask your legislator to Co-Sponsor HR 3940 – the MU Hardship Relief Act

Message from AAOE:

You may have seen in the last issue of “Coffey Talk” that AAOE and similar organizations are pushing to have a new exception to the meaningful use program added into the omnibus budget legislation currently being negotiated in the halls of Congress. While staff is working with members of the House Committee on Appropriations to get this included, we need your help. The more co-sponsors the legislation creating the new exception has, the more likely it is to be included in the omnibus.

PLEASE, write your Representative and ask that they co-sponsor HR 3940 – The Meaningful Use Hardship Relief Act of 2015. Simply follow this link and TAKE ACTION.

Thank you for taking a few minutes to write your legislators. AAOE will keep you updated through Coffey Talk from the Hill and The OrthoActivist on this issue as it continues to develop.

Thank you!
Bradley Coffey, MA
Government Affairs Specialist
American Association of Orthopaedic Executives
3925 River Crossing Pkwy Suite 300
Indianapolis, IN 46240

Video – MU & Drug Interaction Patches

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:
We would like to direct your attention to a video produced by GE Healthcare regarding the Meaningful Use and Drug Interaction patches. This video provides an overview of our two patches developed to ensure that your Meaningful Use numbers are accurate after the application of Service Pack 11, as well as ensure that your workflow is not impacted by an increase in Drug Interaction popup alerts.

Please click HERE to watch the video. Thank you!

Quality Reporting Preparation Program – Webinar Series Continues

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:

As you continue your Meaningful Use (MU) and quality program preparations, we hope you found our recent webinars on the final rule and troubleshooting measures valuable. We have posted the recordings to the Quality Reporting Communities on the Centricity Practice Solution (CPS) and Centricity EMR (CEMR) Service Portals and scheduled new webinars to help support your preparations. Click HERE to read this communication from Chad Dodd to learn more.

Meaningful Use Stage 2 Tips: Core Measure 12 (Preventive Care)

To meet Core Measure 12, Centricity has the ability to mass generate letters in conjunction with Inquires to transmit targeted reminder letters. It is possible to retrieve a subset of patients with a certain condition who were seen on a given date range. After retrieving the list, reminder letters can be generated for each patient, pulling patient specific details into the letter template. To have the action counted with CQR, the letter MUST be saved in a folder with “Actionable” in the title.

Example: To setup an inquiry to retrieve diabetic patients seen in a month, an inquiry can be setup with these criteria:
FIND patients WHERE problem code ICD-9, active CONTAINS ’250′ AND FIND patients WHERE appointment date IS ON OR AFTER 01/01/2015 AND FIND patients WHERE appointment date IS BEFORE 02/01/2015.

After clicking search and retrieving the information, reminders can be generated by selecting the activity of SEND REMINDER. Find the letter template and click print.

Mike Baeske
Software Applications Specialist – Team Leader
Ortho NorthEast (“ONE”)
1330 Medical Park Drive, Fort Wayne, Indiana, 46825

Product Info Notice: Service Pack 11, Drug Interaction Overrides

Message from GE Healthcare:

December 4, 2015

Dear Centricity Practice Solution and Centricity EMR Customers:

We would like to direct your attention to a scenario which may increase or change drug interaction override popup frequency after the Service Pack (SP) 11 upgrade. Each user may be affected differently based on their enterprise and user preferences and the patients’ active medications. Please read this communication from Chad for recommended steps to reduce the drug interaction override popups.

NEW! Products & Services Resource Guide

The CHUG Board is very excited to announce the eagerly anticipated launch of the new Products & Services resource guide!

WHAT IS IT? A searchable database of reputable healthcare products, services and solutions, all conveniently located on the CHUG website.

WHY? We wanted to facilitate a more efficient search process for users seeking solutions.

How it works:
Vendors participating in the new program will each receive a spot in the resource database. The more vendors who participate, the more robust the database becomes.

We are encouraging vendors to provide educational materials about their products, white papers, videos, demonstrations, and an interactive calendar of their upcoming events.

To use the database, simply navigate to the new “Products & Services” tab and click on the categories you would like to search. The results will be filtered based on the companies currently assigned to that category.

Click on each company logo to explore their offerings and learn more about their product or service.

It’s as simple as that!

As always, feel free to contact us with any questions.

Best regards, The CHUG Team

Identical ICD9 & ICD10 codes and Resolution for MIK

Message from GE Healthcare:

On July 15th we informed you about a list of duplicate diagnosis codes that has been posted to the CMS website. This small number of diagnosis codes within the ICD-10 code set have the same letter and number combination as an existing ICD-9 code but correspond to a different description. Under certain circumstances, the Centricity Practice Solution Practice Management module is unable to determine whether the ICD-9 or ICD-10 description is appropriate without additional information. Please review our communication from July 15th for further details.

As the transition date for ICD-10 approaches, we have important updates to share regarding resolutions to this issue and actions you should take to begin using these ICD-10 codes. Please read this communication from Peter Kinhan for details.

REMINDER: Customer State of the Union Address Sept 16th

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers,
Jon Zimmerman, VP & GM of Clinical Business Solutions and I would like to invite you to attend our next Customer State of the Union webinar on WEDNESDAY, SEPTEMBER 16, 2015.

The State of the Union provides important updates and, as you saw from our prior communications, forms an intergral part of our preparation series. Click HERE to read this communication from Peter Kinhan with details.

LAST CHANCE TO REGISTER – 2015 CHUG Conference

Take a minute to listen to how two of our users describe the CHUG experience. Click HERE to see why you should attend CHUG!
FLASH SALE: Save $50 with discount code FLASH50 – HURRY expires FRIDAY September 25th.

LAST CHANCE TO REGISTER AND SAVE!
The CHUG Fall 2015 conference taking place at the New York Marriott Marquis, October 1st – 3rd, 2015 is quickly approaching.

We know it’s hard to break away from the day to day workload at your organization, however, the CHUG conference provides you with unprecedented access to GE Healthcare executives and product managers along with crucial networking time with your peers, who can help you solve some of the challenges you have been facing.

REGISTER NOW!

Take a LOOK at our jam packed agenda, see you in New York!

Resources for your final ICD-10 Preparations

Message from GE Healthcare:

Dear Centricity Practice Solution & Centricity EMR Customers:

We hope the final stages of your ICD-10 preparations are progressing well. With the target transition date right around the corner, we are eager to check on the status of your progress. In addition, we are pleased to announce additional resources, enhanced system functionality, and ICD-10 War Room at CHUG, and additional webinars to help support your go-live as well as enhance performance after October 1st. Read this communication from Peter Kinhan to learn more!

CHUG NYC Moment – Radio City Music Hall

Etan Walls, CHUG Board President, takes you on location in this CHUG at NYC Moment!

We hope to see you in New York – where CHUG attendees will enjoy the sights and sounds of the city while networking with peers, sharing ideas and exploring this year’s theme – Is the Future Now? Healthcare of Tomorrow Today.

REMINDER: HOTEL RESERVATION DEADLINE – TUESDAY 9/8 REGISTER NOW!

Take a look at the jam packed AGENDA – These sessions are presented by Centricity Users, GE Employees, as well as industry and product experts.

WHO WILL BE IN NEW YORK?
See the names, organizations and titles of your peers that will be in attendance on this real time attendee list. These are the people you can connect with, learn from, share ideas and possibly solve your challenges.

2015 Quality Reporting Preparation Program for MU, PQRS & CPCi

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers;

We are pleased to announce the launch of our 2015 Quality Reporting Preparation Program. This preparation program, modeled after our highly successful ICD-10 preparation program, is designed to help your practice prepare for Meaningful Use (MU) and the Physician Quality Reporting System (PQRS) as well as the latest addition to our supported quality programs, the Comprehensive Primary Care initiative (CPCi).

The submission deadlines for these programs are about six (6) months away, and we are eager to share with you the resources we have developed to help you prepare and be successful.

Click HERE to read this communication from Peter Kinhan with additional details.

Welcome Kate Daly as CHUG Keynote Speaker!

One of the hallmarks of CHUG is coming together as user’s to share ideas and help deliver innovation to each other. With that in mind, our keynote speaker at this year’s conference is Kate Daly, Senior Vice President of the Center for Economic Developement at the New York City Economic Development Corpooration (NYCEDC).

New York City is uniquely positioned to be a leader in healthcare technology and innovation. Kate’s keynote will highlight how the NYCEDC is capitalizing on this potential to tackle key issues in the healthcare ecosystem, including community health clinic expansion, funding and technical assistance for innovative pilot projects, financing for health tech companies, and much more!

Registration is still open for this exciting even in New York!

PQRS & Meaningful Use – Take Action by End of Month

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:

We have three important message to communicate regarding PQRS and Meaningful Use (MU):
1. PQRS and GPRO – Action due June 30th
2. MU and PQRS – Additional Clinical Quality Measures – No Action Required
3. MU – Application for Hardship Exception for 2014 – Due July 1st

Please read this communication from Peter Kinhan to learn more!

CHUG Users your input is needed! – TIME EXTENDED

Message from GE Healthcare:

Dear Centricity Users,
Beginning in 2015, each quarter the GE Ambulatory Practice Solutions Engineering Team reserves two days to work on a selected set of small enhancements that will delight customers and improve customers’ experience with the Centricity products. These reserved days are called Delighter Days and the enhancements are referred to as Customer Delighters.

The CHUG Board participated in the inaugural Delighter Days in April, with some members visiting GE sites in Hillsboro, OR and Plano, TX to work directly with Product and Engineering teams.

The CHUG Board has now partnered with GE on the Delighter Days program and we want YOU to determine which Customer Delighters will be completed on the next Delighter Days. The Delighter Candidates in this survey were sourced from the GE Services, Sales, Installation, Engineering, Product Management and Account Development teams based on repeated requests they hear from customers.

Please complete this survey and rate the candidates based on how important/valuable they are to your organization. The candidates rated as most important to the greatest number of organizations will have priority on the next Delighter Days in July. Remember, Delighters are small enhancements that are completed and tested in two days or less.

DON’T DELAY the survey closes at MIDNIGHT ON JULY 10TH!

NEW ICD-10 Webinar Topics – Your input is needed!

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:

This week, we have two important announcements regarding upcoming webinars:

Interface webinar: We have received requests for a session on interfaces. To help assist us in developing the appropriate content for this session, please complete the embedded survey by June 10th.

Specialty-specific workflow webinars: The topics for our specialty-specific webinars are Orthopedics, Family Medicine / Primary Care, Cardiology, and Obstetrics / Gynecology.

Please read the communication from Peter Kinhan for more details.

CHUG NEW YORK – Call for Presentations

DON’T WAIT….the deadline is FRIDAY JUNE 19, 2015
SUBMIT YOUR PRESENTATION!

CHUG needs users LIKE YOU to present sessions or lead discussions that are important and relevant to Centricity EMR and Practice Management users! Receive a discounted conference registration fee if you are selected to present a session during CHUG in New York.

Is the Future Now? Healthcare of Tomorrow Today
Since the adoption of legislation around Meaningful Use, Healthcare IT has been moving at light speed to catch up and surpass the technology of the day. Are we fulfilling the promises of an integrated healthcare world? Will the onset of ICD-10 be a step forward or a step back? Am I ready for medical wearable? Will my patients engage in their care? All of these questions relate back to the speed at which healthcare is moving, but are we and can we keep up?

Here are some topics of interest, but don’t limit yourself to these….
- What tools and workflows are you using to engage patients?
- How are you preparing for Electronic Prescribing of Controlled Substances?
- What reports are you using to increase efficiency?
- How is your office planning to utilize wearable data?
- Techniques to increase IT department productivity and efficiency.
- Change management techniques.
- Training techniques/systems.
- How do you prioritize in a world where every project is a high priority?
- How do you keep your Clinical Decision Support information up to date? Organized?
- How are you communicating with Health Information Exchanges?
- What interoperability are you doing?
- How do you take the pain out of coding with ICD-10?
- Customize versus Standardize? How do you balance them?
- Any other topic that would be of interest to Centricity EMR or PM users.

WHY PRESENT?
- You don’t mind being up in front of other people.
- It is so nice to share your knowledge with others.
- Networking is a good thing!
- Boost the profile of yourself and your organization.
- You WILL get a FANCY RIBBON to add to your name badge that says “SPEAKER”!
- And of course, all approved sessions will receive 2 discounted conference registration fees.

CLICK TO SUBMIT YOUR PRESENTATION

New ICD-10 Resources & Webinar Links

Message from GE Healthcare:

Our teams have designed a thorough program to help you make a smooth transition to ICD-10, and thousands of you have already begun to take advantage of these resources. This communication brings a few of these key elements to your attention and introduces additional links for recent and upcoming webinars. Click HERE for more information!

ICD-10 Webinars – Recent & Upcoming

Message from GE Healthcare:

Last week, we kicked off our new ICD-10 webinar series. Due to overwhelming demand for these webinars, we scheduled yesterdays and all future sessions for this series in a higher-capacity platform. We apoligize for any inconvenience attendees may have experienced. All previous sessions were recorded and are being posted to the new ICD-10 communities section of the Service Portal. We encourage anyone who was unable to attend live to watch these recordings at their convenience and post questions to the portal. The same experts who gave the sessions will monitor and respond to your questions there.

The demand for this series is understandable – the transition to ICD-10 has the potential to decrease your team’s productivity and disrupt cash flows.

Our team has assembled a comprehensive ecosystem of offerings to help you strengthen financial performance to offset the impact of the ICD-10 transition on your practice. We strongly encourage you to join the remaining webinars for this week. Read our communication to learn more.

Visit New ICD-10 Community & Register for New ICD-10 Webinars

Message from GE Healthcare:

As we mentioned in our prior communication, GE Healthcare expects the ICD-10 transition deadline to remain October 1, 2015, and there is much that practices need to do to prepare. Our teams have designed a thorough program to help you make a smooth transition during this period of change. GE Healthcare is pleased to announce the launch of a new collaboration site for ICD-10 on the Centricity Practice Solution and Centricity EMR Service Portal and share the registration links for additional upcoming webinars. Read our communication for more details.

Message from the CHUG Board

CHUG UPDATE

Good Day CHUG Community,
The CHUG Board hopes all of you enjoyed CHUG at Centricity Live. If you missed it, we encourage you to join us for our next conference this October in New York City.

As I start to settle back into my routine, I think back and am struck by how much we have collectively accomplished and how far we have to go. The CHUG Board spent a great deal of time discussing how to ensure we are properly informing our membership about everything that we do on your behalf. Transparency is a big part of Advocacy because it allows us to build trust in one another. Our goal over the months leading up to our conference in NYC will be to send out monthly updates from the CHUG Board.

On Friday May 1st, the second day of the CHUG at Centricity LIVE conference, the CHUG Board was able to sit down with Mr. Jan De Witte and members of his leadership team. We spoke frankly, openly, and honestly about the struggles all of our members have encountered over the past year. We did note, although there have been struggles, recently it seems as if the corner is being turned and things are starting to get better. Mr. De Witte acknowledged there is still much work to be done to build back up the trust, but gave a firm commitment to stay involved in the process. He further committed to working on a messaging and communication process that will allow GE to become much more transparent benefitting all of their customers.

The CHUG Board looks forward to working with Mr. De Witte’s team to implement this plan in the coming months.

Another important meeting at CHUG centered on our discussions with SureScripts. As many of you may already know, Surescripts has spun out their Care Coordination solution under the brand of Kryptiq. The Patient Portal, Document Management, and ePrescribing remain under the name of Surescripts Enterprise Solutions. Mr. Paul Uhrig, EVP of the SureScripts Enterprise Services division, has assured us of a similar transparent communication and messaging path. We hope to implement this in the coming months.

If you were unable to attend the conference or missed the opening session, I spoke about “CHUG being what you make it”. I encouraged everyone to find that one thing you can take back to your office or clinic or hospital- one innovation, workflow change, new product or idea that will make the all the difference to you or your physicians, nurses, biller, or front desk staff. Hopefully you were able to find and accomplish your one thing, if not, there is still time. If you have not already done so, please send us your one thing to myonething@centricityusers.com or #mychugonething.

All of this is just the beginning, 2015 is about Advocacy and we need your help. Sign up for a committee and volunteer to be part of this vibrant community, we need you. If at any time you would like to discuss something with us or have a question, email the CHUG Board at chugboard@centricityusers.com. Thank you for your time and attention, I look forward to seeing all of you in New York City on October 1-3, 2015 for the Fall CHUG Conference.

Respectfully,

The CHUG Board of Directors

ICD-10 WEBINAR SERIES: Prepare Now for a Smooth Transition

Notice from GE Healthcare:

We are pleased to announce a new complimentary webinar series desgined to help you prepare for ICD-10. GE Healthcare expects the ICD-10 transition deadline to remain October 1, 2015, and there is much that practices need to do to prepare.

We recommend that you begin coding in ICD-10 at least two to three months prior to the deadline to leave ample time to audit your staff’s accuracy and reduce the risk of cash flow disruptions. As such, we strongly recommend you allow adequate time to design, implement, test and train on your ICD-10 solution.

Join our expert presenters for an in-depth webinar series that will help you build a robust transition plan.

Click here for more details.

Upgrade Now for ICD-10 Readiness

Notice From GE Healthcare:

GE Healthcare expects the ICD-10 transition deadline to remain October 1, 2015, and there is much that practices need to do to prepare for this change.

You should begin coding in ICD-10 at least two to three months prior to the deadline to leave ample time to audit your staff’s accuracy and reduce the risk of cash flow disruptions. If your practice has NOT upgraded to an ICD-10 ready version of Centricity Practice Solution (CPS) and/or Centricity EMR (CEMR), we STRONGLY recommend you accelerate your upgrade plans, so you may design, implement, test and train on your ICD-10 solution in time. ICD-10 ready versions include CPS 11.x, CPS 12.x and CEMR 9.8.x.

Please read our communication for more details about how GE Healthcare can assist you with this transition and take action well before June 1st.

Senate passes legislation to repeal SGR!

Notice from AAOE:
April 14, 2015

The United States Senate passed legislation to repeal the flawed Medicare Sustainable Growth Rate (SGR) today. The legislation will now go to President Barack Obama for his signature, having been passed by the House of Representatives on March 26, 2015. The President has indicated that he will sign the legislation.

With passage of HR 2 – Medicare Access and CHIP Reauthorization Act of 2015, providers will avoid a 21 percent cut that was set to be implemented at midnight on Wednesday, April 15, 2015.

Votes on six amendments to the legislation began at 7:10 pm ET. All six amendments failed. Voting on the House passed legislation began at 9:35 pm ET following a challenge from Senator Jeff Sessions (R-AL) to the legislation not being fully paid for.

The Senate voted 92-8 to repeal the SGR.

Bradley Coffey, MA
Government Affairs Specialist

American Association of Orthopaedic Executives
3925 River Crossing Parkway, Suite 300, Indianapolis, IN 46240

Stage 3 NPRM Comment Period Now Open: Submit by May 29th

CMS and ONC invite the public to submit comments on the recently released notices of proposed rulemaking (NPRMs) on Stage 3 requirements and 2015 Edition certification criteria for the Medicare and Medicaid EHR Incentive Programs. Comments must be received by May 29th to be considered.

How To Submit Comments
The public can submit comments in several ways, including via electronic submission or mail:

1. Electronically
* You may submit electronic comments to http://www.regulations.gov Follow the “Submit a comment” instructions.
2. By regular mail.
3. By express or overnight mail.
4. By hand or couier.

View the Stage 3 and 2015 Edition certification criteria proposed rules online for more information. Submissions must be received by 11:59pm ET on May 29, 2015 in order to be considered.

For More Information
For more information on the Stage 3 and 2015 Edition certification criteria proposed rules, review the press release and fact sheet.

SGR Repeal – Contact your Senator – ACT NOW!

Earlier today the US House of Representatives overwhelmingly passed bipartisan legislation that would permanetly repeal the sustainable growth rate (SGR) formula before the March 31 deadline.

Now it is the US Senate’s turn to act, and TIME IS RUNNING OUT before they adjourn later tonight for a two-week recess. That’s why we need you NOW, more than ever, to contact your senators to remind them that they have unfinished business here in Washington, DC.

The president has stated publically that he would sign this bipartisan legislation IF it got to his desk, leaving the Senate as the last hurdle to passing Medicare reform and repealing the SGR once and for all.

We’ve NEVER been this close – let’s make sure SGR reform finally gets across the finish line by contacting your senators through every means available and asking them to pass H.R. 2 (formerly H.R. 1470/S. 810).

1. Call your senators using the AMA’s toll-frr grassroots hotline: 800-833-6354.
2. Send an urgent email to your senators reinforcing the need for SGR repeal now.
3. Contact key senators still undecided on this most critical issue directly through their social media channels and share with your own Facebook friends and Twitter followers as well.

This is urgent. These is still time for Congress to pass meaningul SGR reform before the deadline, BUT IT HAS TO ACT NOW!

For more information on the legislation please read the bill summary and be sure to check out fixmedicarenow.org for all the latest.

Notice from: Washington State Medical Association 2001 Sixth Avenue, Suite 2700 Seattle, Washington 98121

Merit-based Incentive Payment System: Summary & Analysis

Notice from AAOE:
HR 1470, the SGR Repeal and Medicare Provider Payment Modernization Act of 2015 creates the Merit-based incentive Payment System (MIPS) which will combine the three quality incentive payment programs (PQRS, VBM, and EHR MU) into one quality incentive payment program. This sheet summarizes the planned MIPS program as it appears in the proposed legislation. Changes to the program are likely as the legislation makes its way through Congress. This should not be viewed as a final summary of the program.

Click HERE to read the rest of the summary and analysis.

HR 1470 – SGR Repeal & Medicare Provider Payment Modernization Act of 2015

Notice from AAOE:
On Thursday, March 19, 2015 legislation was introduced in Congress to permanently repeal the Medicare Sustainable Growth Rate. AAOE understands that this is an exciting development for our members who are eager to avoid a 21% cut in physician payments on April 1, 2015. Below, readers will find AAOE’s section-by-section analysis of the legislation and what is means for their practices.

This legislation is likely to change as it makes its way through the legislative process. AAOE will continue to update its members on changes to the legislation as they occur.

Click HERE to read the full article by AAOE.

GE State of the Union Address

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR customers:

Peter Kinhan, VP & GM of Ambulatory Practice Solutions, invites you to attend our next Customer State of the Union webinar on Monday, March 30, 2015.

Click here to read more!

Product Issue affecting PQRS & MU: CQMs CMS 68 & CMS 147

Message from GE Healthcare:
Dear Centricity Practice Solution and Centricity EMR Customers:

We are writing to advise you of an important issue pertaining to PQRS and Meaningful Use reporting with Clinical Quality Reporting (CQR). We have learned that results for Clinical Quality Measure (CQMs) CMS 68 and CMS 147 may not be calculated appropriately for your practice. This communication describes the nature of the problem, what we have done to resolve it, and actions we recommend to ensure the appropriateness of your PQRS and/or Meaningful Use reporting using CQR results.

In summary, we recommend four scenarios for action.
* For those who plan to use or have already used CQR for PQRS and for those who plan to use CQR for Meaningful Use, we recommend the actions described below.
* For those who have already used CQR for Meaingful Use for Medicare, NO ACTION is required.
* For those who have already used Crystal Reports or plan to use Crystal Reports (or another reporting mechanism) to attest for Meaningful Use, NO ACTION is required.
* For those who have already used CQR for Meaningful Use for Medicaid, we recommend that you contact your state for guidance.

Click below for additional information:
For CPS customers
For CEMR customers

Join us – CHUG at Centricity LIVE

Join us for CHUG at Centricity LIVE April 29th – May 2, 2015 at Walt Disney World Dolphin Resort in Orlando, Florida!

REGISTER NOW!

LEARN and CONNECT with OTHERS!
Your opportunity to learn and connect with other Centricity Users like you is just around the corner. Join CHUG at Centricity LIVE for over 80 education sessions relevant to YOU!

SESSION INFORMATION ADDED
Click here to see many of the great sessions being preseneted during CHUG at Centricity LIVE. Additioanl sessions will be added regularly, so check back often to see what’s new. Make sure you select CHUG from the Track Drop Down Menu on the top of the page. This will filter all Centricity LIVE sessions and only show the sessions relevant to CHUG.

$400.00 for a One track CHUG Pass
All sessions posted in the CHUG Track are included in the One Track CHUG Pass.

LEARN in sessions like:
* Billing with ICD-10 – Understanding what Centricity Practice Solution can do for you
* PM Secret Treasures – Tips and tricks for CPS Practice Management
* Pop! Pop! Pop! SMASH! How to stop unwanted clincial decision support pop-ups for good!
* Troubleshooting MEL and custom EMR forms.
* Utilizing Electronic Remittance Advices for Centricity Practice Solution.
* Meaningful Use best practices & troubleshooting.
* Product Roadmap presentation.

CONNECT with others by:
* Participating during CHUG Chat.
* Visiting the Centricity Support Lab.
* Meet with the 50 plus sponsoring companies.
* Attend the evening receptions.
* Stop by the CHUG Booth and talk with Board and Committee Members.

With all these opportunities – it’s clear that CHUG at Centricity LIVE is a premier learning conference to help you optimize your investment in Centricity software.

See you in Orlando! REGISTER NOW

Attendees are eligible to purchase specially priced Disney Meeting & Convention Tickets. CLICK HERE to save 10% at Walt Disney World.

SAVE THE DATE: CHUG Fall 2015 Thursday October 1 – Saturday October 3, 2015 at the New York Marriott Marquis in Times Square.

CMS Extends Deadline for Medicare Eligible Professionals to Attest to Meaningful Use

New EHR Attestation Deadline for Medicare Eligible Professionals: March 20, 2015

Eligible professionals now have until 11:59 pm ET on March 20, 2015, to attest to meaningful use for the Medicare Electronic Health Record (EHR) Incentive Program 2014 reporting year.

CMS extended the deadline to allow providers extra time to submit their meaningful use data. CMS continues to urge providers to begin attesting for 2014 as soon as they can.

This extension also allows eligible professionals, who have not already used their one “switch”, to switch programs (from Medicare to Medicaid, or vice versa) for the 2014 payment year until 11:59 pm ET on March 20, 2015. After that time, eligible professionals will no longer be able to switch programs.

Medicare eligible professionals must attest to meaningful use every year to receive an incentive and avoid a payment adjustment. Providers who successfully attest for the 2014 program year will:

Note: The Medicare extension does not affect deadlines for the Medicaid EHR Incentive Program. Additionally, the EHR reporting option for PQRS has been extended until March 20, 2015. Please be on the lookout for a separate listserv with information regarding the PQRS program extension.

How to Attest
Submit your data to the Registration and Attestation System, which includes 2014 Certified EHR Technology (CEHRT) Flexibility Rule options.

Tips for speed:

  • Attest during non-peak hours, such as evenings and weekends
  • Start now to:
    • Check that your information is up to date
    • Begin entering your 2014 data

To learn more, see the Educational Resources on the CMS EHR Incentive Programs website.

For help, call the EHR Information Center: 1-888-734-6433
TTY for people with hearing impairments: 1-888-734-6563
Monday – Friday, 8:30 am – 7:30 pm (ET)

Webinar: Thriving in an Age of Consumerism: Focus on Patient Engagement Technology

A FREE web event sponsored by Medfusion Patient Portal:

Date: February 24th          Time: 1:00 PM – 2:00 PM (EST)

As patients become more price sensitive and shop around for their healthcare, is your practice prepared to adapt?

It’s not just good enough to install patient-facing technology; discover how to harness it to create a win/win for your patients – and your practice.

Join practice operations expert Elizabeth Woodcock to explore how to effectively integrate patient engagement technology to enhance patient communication, improve referral management, retain patients and reach Meaningful Use goals.

Register for this FREE web event today!

Message from CHUG Board

February 11, 2015

Mr. Jan De Witte
President and CEO Healthcare IT and Performance Solution
GE Healthcare
540 W Northwest Highway
Barrington, IL
60010-3076

Dear Mr. De Witte,

This coming April the CHUG Board will be traveling to Orlando, FL to participate in the first ever CHUG @ Centricity Live. We would like to take this opportunity to have an open and honest dialogue with you and some of your leaders about the state of the product, interactions with the GE team, and commitment for the future. Thus, the CHUG Board respectfully requests a meeting with yourself, Jon Zimmerman, Peter Kinhan, Clarissa Beyah-Talyor, David Hale and Evren Eryurek.

As you may recall, two years ago, the CHUG Board met with you in Las Vegas, NV and expressed concerns about the direction of the product. In the past two years, some of these concerns have materialized. And while there have been many efforts by the GE team to mitigate these issues, we remain in an urgent situation that has placed us all in jeopardy. This situation includes particular challenges related to interactions between CHUG and GE, severe product quality issues, and overall problems with customer service and support.

It is our sincere hope, that as a result of this meeting, you will have a candid picture of the product issues we face, the impact of those issues on your customers, and the needs we have to continue repairing the fragile relationship between GE, the CHUG Board, and the thousands of customers we represent.

Thank you for your time and consideration in addressing this matter, we look forward to your prompt response.

Respectfully,
Etan M. Walls, CISSP
President, Centricity Healthcare User Group Board of Directors

REPLY FROM GE HEALTHCARE
February 12, 2015

Etan M. Walls, CISSP
President, Centricity Healthcare User Group
Board of Directors

Dear Mr. Walls,

Thank you for your continued engagement with GE and for reaching out to me to share your concerns. I accept your invitation to meet in person at the upcoming CLIVE meeting this spring.

I realize we have some work to do, and that you are engaged with many members of my leadership team on several issues. I welcome the opportunity to listen to your concerns first-hand, get your feedback on the progress we are making and counsel on the additional steps we need to take.

Please know my leadership team and I appreciate your advocacy on behalf of many GE Healthcare IT customers. I look forward to meeting with you in April.

Sincerely,
Jan De Witte, President & CEO
GE Healthcare IT

Message from the CHUG Board

Good Day CHUG Community,

This past weekend the CHUG Board of Directors met with members of the GE Healthcare IT Senior Leadership team at our quarterly board meeting. We worked collectively and collaboratively with the GE team to advocate on your behalf by voicing your concerns regarding Centricity Practice Solution and Centricity EMR.

The conversation centered on the following themes:

• System Integrity – Outages of CQR, etc
• Regulatory Compliance – PQRS, MU, moving targets
• Urgency to Fix Long Standing Items
• Improving Communication Content & Frequency
• Engaging Users in the Product Development Process

The following items were important to note:

• GE Senior Leadership continues to be devoted to hearing and understanding challenges surrounding CPS and CEMR.
• GE has recently restructured its Engineering Teams. System integrity and producing quality releases are vitally important to this new team.
• Regulatory compliance has become a moving target, and GE is working with key regulatory entities to ensure their customers have the most up-to-date information as quickly as possible.

As a result, the following action items have been created:

• On February 11th, 2015 the CHUG Board sent a letter to Mr. Jan De Witte, President and CEO of GE Healthcare IT, requesting a meeting to discuss and advocate for the needs of the users (request and response attached). We look forward to meeting with Mr. De Witte and members of his leadership team at CHUG @ Centricity Live.
• Based upon your feedback, the CHUG Board has developed a list of 15 items that have been long standing issues. In March, we hope to communicate the full list to you, including resolution dates promised by GEHCIT.
• The CHUG Board will continue to work closely with GEHCIT to deliver needed information in a timely way
• As a community, CHUG will start to become increasingly active in lobbying the US government for regulatory relief. Please keep an eye out for further communications.

These are all steps in the right direction as we continue to advocate on the behalf of users. Please continue to reach out to the CHUG Board to have your voice heard. Get involved in one of our many committees, there is so much good we can do together.

On a personal note, as the new President of the CHUG Board of Directors, I hope we are able to continue this initial momentum into concrete improvements for all GE Centricity users. With open, honest, transparent, and collaborative communication from all stakeholders, I believe we will be able to realize amazing improvements and innovations.

Thank you for your time and attention, I look forward to seeing all of you in Orlando, FL at CHUG at Centricity Live and in New York City on October 1st-3rd, 2015 for the Fall CHUG.

Respectfully,
Etan M. Walls, CISSP
President, Centricity Healthcare User Group Board of Directors

Change to PQRS Insurance Filter

Notice from GE Healthcare:

Dear Quality Submission Service Participant:

We would like to make you aware of an issue that some customers have experienced with the filters for PQRS measure selection. We have defined the root cause and deployed a solution in the cloud Clinical Quality Reporting (CQR) system. Below we’ve provided important updates on the issue, what we have done to resolve it, the actions that certain customers will need to take if they are experiencing the issue, and other useful tips to prepare for authorization….read the rest of the communication here.

Upcoming Change to PQRS Insurance Filter

Notice from GE Healthcare:

Dear Quality Submission Service Participant:

We want to share important information about the PQRS program.

Within the last few days, GE Healthcare learned that some customers experienced issues with the insurance filters for PQRS measure selection.  We’ve addressed the issue and will deploy a solution to this issue tonight (Thursday, February 12) in the cloud Clinical Quality Reporting (CQR) system.

As a result, we are extending the authorization deadline to February 18th….Read the rest of the communication here.

PQRS UPDATE: Simplified workflow for 2014

Notice from GE Healthcare:

Customers who have not yet finished applying SOP codes may now use the following workflow.
Part 1: Please review the following required and optional steps

(a) Assign initial SOP codes:
1. Required:  Apply Medicare FFS SOP code.
2. Optional:  Apply any other non-Medicare SOP codes.
Remember, if you have already applied any other Medicare codes (including “Medicare Non-managed Care other” code), we recommend you map those to “Unavailable/Unknown” before proceeding.

(b) Send data to CQR (via new script to reset subscription) and Calculate.
(c) Filter by Insurance: Medicare.
(d) Select measures to meet the CMS Medicare FFS reporting guidance.
(See instructions in Measure Selection & Provider Authorization webinar slides and recording.)

Part 2: Please review the following required and optional steps.
a) Optional: Assign remaining SOP codes:
1. Apply remaining Medicare SOP codes.
2. If in Part 1(a) you had mapped non-FFS Medicare plans to “Unavailable/Unknown”, you may re-map those to the appropriate non-FFS Medicare code before proceeding.
b) If you performed Part 2(a), send data to CQR (via script to reset subscription) and Recalculate.
a) Required: Authorize (See instructions in Measure Selection & Provider Authorization webinar slides and recording.)

BREAKING NEWS: CMS relaxes PQRS 2014 requirement to apply all SOP codes

Notice from GE Healthcare:

Dear Quality Submission Service Participant:

We have some important news about the PQRS 2014 SOP code program requirements that we believe will provide significant relief for customers who are still in the process of applying SOP codes. This news includes updated guidance from CMS in addition to the creation of a new CQM script.

RELAXED SOP CODE REQUIRMENTS FOR 2014

GE Healthcare has been working with CMS over the last months to clarify the application of SOP codes for health plans. In our recent communications with you (webinars on 1/22 & 2/3; email on 2/4), we outlined GE’s interpretation of the PQRS 2014 requirements. CMS confirmed our interpretation but also acknowledged that there has been confusion among vendors in the use of the detailed SOP codes for PQRS submissions.

Yesterday, CMS stated an important change to the PQRS guidelines that adds customer flexibility:

• It is now acceptable, at your discretion, to ONLY apply SOP codes to the Medicare FFS (Part B) plans for PQRS 2014 reporting and to categorize the remaining health plans in a single broad health plan “Category D – Other.”
• Our customers may leave the non-Medicare FFS plans uncoded and these will be mapped by CQR to broad health plan “Category D – Other” without any intervention on your part.
• Please see the attached document for details on applying this guidance.
Please note: Our guidance to report on at least 9 measures across 3 domains that each represent a significant Medicare FFS initial patient population remains unchanged.

CUSTOMERS WHO HAVE ALREADY FULLY COMPLETED THEIR SOP CODE MAPPINGS:

CMS advised us to inform our customers that the requirement to apply SOP codes for all payers will be reinstated for PQRS submissions for the 2015 reporting year. Therefore, if you have already fully completed your SOP code mappings, according to our previously issued workflow for the 2014 program year, rest assured that you do not need to un-map any previously assigned SOP codes with this CMS clarification. You are well positioned for the 2015 program year when the requirement goes into effect.

New “Reset CQM Subscription” Script 

In addition to the welcome news from CMS, we are pleased to announce the availability of the “Reset CQM Subscription” script, as discussed on our February 3rd. CPS and CEMR customers will be able to download the script from the service portal once it is posted later today. After applying SOP codes in Part 1 (a), you must reset the Clinical Quality Measures subscription to transmit the data to CQR, and this new script automates that subscription reset process.

We welcome yesterday’s response from CMS and hope this news helps you more easily meet the requirement to authorize your providers by February 13, 2015. If you have any questions, please contact Centricity Support at 888-436-8491 (Option 2, Option 3).  If you have specific questions on the SOP rules, you can also contact the Sage Growth Partners SOP Hotline at 667-217-3650. For expedited service, please request that the support representative record “PQRS” at the beginning of the description of the support ticket.

Sincerely,
Peter Kinhan
Vice President & General Manager,
Ambulatory Practice Solutions
GE Healthcare IT

PQRS Webinar – Reschedule Date

Notice from GE Healthcare:

Dear Valued Quality Submission Services Customer,

We are writing to apologize for the issues with yesterdays PQRS Insurance Webinar. We know your time is valuable and are committed to equipping you with the information you need to meet the upcoming timelines. We will be conducting another webinar on Tuesday, February 3rd at 12 EST, with more robust information and instructions and hope that you are able to join us then.

Informational webinar: Updating Insurance and Transmitting to CQR

DATE: February 3, 2015     TIME: 9:00-10:00 AM PST / 12:00-1:00 PM EST        Registration Link

 

Thank you for your support,

Centricity Team

Surescripts agrees to spin-off Kryptiq / population health business

Notice from Kryptiq:

Dear Centricity Users,

I am writing to share some very exciting news: Surescripts has agreed to spin-off Kryptiq and its population health business – CareManager.The new company will be largely employee-owned. Surescripts will own a stake in the new company, and it will continue to operate the patient portal and clinical messaging business.

Why now?

The population health market is dynamic and growing rapidly. The majority of healthcare providers are adoption population health management processes to improve the cost and quality of care. But current IT systems do not support population-based care, nor do they enable clinically integrated networks to pursue team-based care. Kryptiq has been formally recognized as a market leader by IDC Health Insights and KLAS for doing these very things. We believe that our new structure will provide the speed and agility we need to keep pace with you as your organization adapts to new clinical workflows, new reimbursement patterns, and new technologies.

We are honored that you rely upon Kryptiq for your population health and patient relationship management needs. You have our pledge that the new company will continue innovating as we learn from your efforts to achieve healthcare’s Triple Aim. From product development, to service and support, you can continue to count on us to be your trusted business partner.

What is in store for 2015?

The coming year will begin a watershed era for Kryptiq. We will introduce a new user interface complete with updated and expanded clinical guidelines in the core CareManager product; we will bring our new team-based care tasking engine out of beta into full commercial release. And, we plan to expand the utility of our curated, evidenced-based clinical guidelines by driving new health improvement and condition management programs. We will continue to offer an integrated suite of patient relationship applications, including DocuSign for Patients and Patient Payment Services.

In the past year, Kryptiq has emerged as the clear choice for many of the nation’s leading healthcare organizations seeking a population health management IT solution. But these are the early days of healthcare transformation in the US, and our work has just begun.

I look forward to many shared successes in the months and years to come. Certainly, if you have any questions, please do not hesitate to call me or any member of my team.

Sincerely,

Luis Machua, Chief Executive Officer, Kryptiq Corporation

Get Involved – CMS potential EHR Incentive Changes for 2015

Notice from the CHUG Board:

Dear CHUG Members,

Are your providers tired, overworded and struggling to meet meaningful use measures? Have staff starting asking “What is the point”?

Yesterday CMS announced a potential EHR Incentive Program Change for 2015! These proposed changes will reduce program complexity and ease the administrative burden on physician practices.

The CHUG Board is strongly recommending that you DON’T WAIT – GET INVOLVED….if you did not respond before NOW IS THE TIME! Reach out to Congress and let your voice be heard. MGMA members can also use this link.

The Centers for Medicare & Medicaid Services (CMS) intends to engage in rulemaking this spring to help ensure providers continue to meet meaningful use requirements.

In response to input from health care providers and other stakeholders, CMS is considering the following changes to the Medicare and Medicaid Electronic Health Record (EHR) Incentive Programs.

  1. Shortening the 2015 reporting period to 90 days to address provider concerns about their ability to fully deploy 2014 Edition software.
  2. Realigning hospital reporting periods to the calendar year to allow eligible hospitals more time to incorporate 2014 Edition software into their workflows and to better align with other quality programs.
  3. Modifying other aspects of the program to match long-term goals, reduce complexity, and lessen providers’ reporting burden.

Please note: these modifications must still be finalized through formal rulemaking, expected to occur this spring. While CMS intends to pursue these changes through rulemaking, they will NOT be included in the pending Stage 3 proposed rule. CMS intends to limit the scope of the pending proposed rule to Stage 3 and meaningful use in 2017 and beyond.

For further information, please read Dr. Conway’s blog on the announcement. For more information on the EHR Incentive programs visit CMS.

SAVE THE DATE: FALL CHUG Conference, New York Marriott Marquis in Times Square, New York City, October 1 – October 3, 2015

PQRS WEBINAR: Updating Insurance & Transmitting to CQR

Notice from GE Healthcare:

January 29, 2015

QSS Webinar for PQRS on January 30: Updating and Transmitting to CQR

Dear Quality Submission Service Participant:

We have received a number of questions about the process to update insurance. Please join us for a webinar that will review how to apply Source of Payment (SOP) codes and describe how to transmit the data to Clinical Quality Reporting (CQR). Our team of experts will be available to answer your questions.

The slides and recording will be posted to the Service Portal after the presentation.

Informational webinar: Updating Insurance and Transmitting to CQR

DATE: January 30, 2015       TIME: 9:00-10:00 AM PST / 12:00-1:00 PM EST     WEBINAR REGISTRATION LINK

Reminder:You MUST install Service Pack 7 in order to apply the Source of Payment codes. Update insurance information as soon as possible after the webinar, measure selection and provider authorization cannot be completed until this step is performed.

If you have any questions, please contact Centricity Support at 888-436-8491 (option 2, option 3). For expedited service, please request the support representative record “PQRS” at the beginning of the description of the support ticket.

Thank you, GE Healthcare

QSS Deadline for PQRS: Step 6 Due February 7th

Notice from GE Healthcare:

January 27, 2015

Dear Quality Submission Service Participant:

We appreciate your continued attention to necessary preparations for GE Healthcare’s Quality Submission Service (QSS) program for PQRS 2014. Please take a moment to review the following details about important final steps and reference the insightful materials indicated below. We understand that it will take more time to complete the remaining tasks in preparation for provider authorization. As such, we have extended the Step 6 deadline to February 7th. Please continue to expedite your preparations. We are eager to support you as you seek to participate in the PQRS program and your adherence to these timelines will enable us to do so.

Step 6 – MUST BE COMPLETED BY FEBRUARY 7TH

Complete Upgrade, Update Insurance and Authorize

  • Complete upgrade to Centricity Practice Solution (CPS) 12.0.7 or Centricity EMR (CEMR) 9.8.7 or higher. (For instructions review pp. 10-23 of the CPS release notes or pp. 10-12 of the CEMR release notes which were updated on January 26).
  • Update insurance information (Review recently-updated slides in conjunction with previously-recorded webinar for instructions). PLEASE NOTE: Information in updated slides supersedes information in recording. CMS requires data for all payers as part of the submission. In order to ensure you meet the requirements to report on Medicare FFS data, we recommend you apply Source of Payment codes in a 2-part process: PART 1: Apply Medicare FFS and non-Medicare SOP codes PRIOR to measure selection. PART 2: Apply remaining Medicare SOP codes AFTER measure selection BUT BEFORE authorization. Instructions for Transmitting Source of Payment Data to Clinical Quality Reporting (CQR) before and after Part 2 are now available.
  • Authorize submission of provider measures in CQR (Watch recorded webinar and review slides for instructions).

As a part of step 6, regardless of any prior agreements with or communications to GE Healthcare on QSS, you MUST complete provider authorization in order for GE Healthcare to submit the authorized provider’s data to CMS for PQRS 2014.

  • NOTE: Complete the upgrade and update insurance information as early as possible; measure selection and provider authorization cannot be completed until these steps are performed. QSS Participants are solely responsible for the providers selected for authorization and quality measures chosen for submission to quality reporting programs offered by GE Healthcare.

If you have any questions, please contact Centricity Support at 888-436-8491 (option 2, option 3). For expedited service, please request that the support representative record “PQRS” at the beginning of the description of the support ticket.

Thank you, GE Healthcare

Patient Education Transition of Service

Notice from GE Healthcare:

We want to ensure you saw the following notice that was communicated via email and posted to the Service Portal on November 21, 2014. Slides and the recording from the referenced webinar are available in the “View Past Webinars” section of the Centricity Practice Solution and Centricity EMR Service Portals. Sincerely, GE Healthcare

Patient Education Transition of Service

Dear Centricity Practice Solution and Centricity EMR customers:

We want to make you aware of an important change to the patient education material we support. As a reminder, the embedded ExitCare handouts we have historically supplied do NOT support your providers for Meaningful Use (MU) 2014. As a result, GE Healthcare has partnered with Truven to provide CareNotes patient education materials to all current Centricity Practice Solution (CPS) and Centricity EMR (CEMR) customers at no additional charge. Theses materials offer numerous benefits:

  • Over 8,400 education documents, covering problems, medications, and allergies.
  • Regular upgrades, maintenance, and support.
  • All documents available in English and Spanish and some in significantly more languages.
  • Support for MU Stage 2 Core Measure 13 (Patient-Specific Education) when accessed via the InfoButton from CPS 12 and CEMR 9.8.

For an additional cost you may also subscribe to provider referential information that supports MU Stage 2 Core Measure 6 (Clinical Decision Support) when accessed via the InfoButton.

 

  • If you have upgraded to CPS 12 or CEMR 9.8: Follow the instructions in the InfoButton Statement and Survey letter sent in April to configure your system for access to patient education via the InfoButton.
  • If you have NOT upgraded to CPS 12 or CEMR 9.8 – OR if you also want online access:You can still access the Truven patient education. Follow these Instructions for Online Access to Truven Patient Education to add a shortcut to your desktop. PLEASE NOTE: Online access will NOT count toward MU 2014.

To make this transition even easier, we will walk you through these instructions step by step in the following informational webinar.

Activating and Accessing Truven CareNotes Patient Education DATE: December 5, 2014 TIME: 10:30-11:00AM PST (1:30-2:00PM EST)

Should you wish to continue using ExitCare patient education after the embedded handouts expire, you may contract with Elsevier directly via email or by phone at 800-694-6669 ext 1, for other access options, such as online access, for an additional fee. PLEASE NOTE: Online access will NOT count toward MU 2014.

We expect the Truven CareNotes patient education content to satisfy a broader range of your patient education needs and more easily keep your educational materials current. If you have any questions about this transition, contact Centricity Suport Services at 1-888-436-8491.

Sincerely,

Peter Kinhan, Vice President & General Manger, Ambulatory Practice Solutions, GE Healthcare IT

Live Webinar: 6 Steps to Denial Management in CPS

CHUG Encore Presentation Webinar – 6 Steps to Denial Management in CPS
Date/Time: January 29, 2015, 2:00PM – 3:00PM EST

Speaker: Angela Hunsberger, Senior Healthcare Consultant, Hayes Management Consulting.

Join us for an encore presentation! In case you missed it during the Centricity Healthcare User Group (CHUG) fall conference, Angela Hunsberger will be discussing best practices and system tools to help track denials and automate tasks for unpaid claims using Centricity Practice Solutions.

During our webinar you will learn:

  • Methods to identify common denial codes by payor
  • How to automate denial management workflows using existing CPS tools, including (but not limited to) remittance, visit owners and task management
  • Tips and tricks for working non-payment appeals from real CPS users

Click here to register : simply fill out the form and press “Submit” to sign up for our webinar.

CQR Notice: DOWNTIME & New Instructional Resource

Notice from GE Healthcare:

Dear Clinical Quality Reporting Customer,

We want to share with you an important downtime notice for Clinical Quality Reporting (CQR) and introduce a new instructional resource, Monitoring Meaningful Use Data Flow.

The upcoming downtime is designed to implement a number of performance enhancements, including enabling practices to export multiple providers’ performance data to a single spreadsheet file. We expect to post release notes to the CQR section of the Centricity Practice Solution (CPS) and Centricity EMR (CEMR) Service Portals on Monday January 26th.

Please be aware of the following:

  • We will bring CQR down for a short period starting early Saturday, January 24th, and we expect the system to be available for full use by the evening of Saturday, January 24th:

o   The CQR Dashboard will be unavailable early Saturday morning through that afternoon.

o   CQR ingestion processes will be suspended briefly for some customers during that time.

  • For this maintenance period, you do NOT need to turn off your CQR Channel in QIE nor your CQR subscription in the CPS or CEMR application.  However, we recommend you review QIE for errors that may have occurred during the downtime or as a result of configuration changes within the CQR application. Instructions for CQR and QIE Error Review have been posted to the Service Portal.

We will work expeditiously to make these updates, and we will post an announcement to the Service Portal when the system is available.

To receive notifications directly to your email account when we post these updates, please log in to the CQR section of the CPS or CEMR Service Portal, click on “follow” in the top right hand corner of the page, and check “Inbox”. Should you need assistance in configuring your account to follow these pages, please read Getting Started: Following Products and Communities and Email or Stream Notifications?.

In addition, we recommend you review the new instructional resource, Monitoring Meaningful Use Data Flow, which describes how to monitor for successful flow of data to CQR on an ongoing basis and how to troubleshoot errors. It is now available to CPS and CEMR users on the Service Portal.

If you have any questions, please call Centricity Support Services at 1-888-436-8491.

Sincerely,

Peter Kinhan Vice President & General Manager, Ambulatory Practice Solutions GE Healthcare IT

 

CHUG at Centricity LIVE – Call for Presentations Deadline Friday Jan 30th

Your Expertise is Needed for CHUG at Centricity LIVE

Lead a Breakout Session CHUG at Centricity LIVE needs users like you to lead discussions or present on topics of interest to attendees. This is your opportunity to share your knowledge and establish yourself as an expert who tackles the most pressing issues.   There are plenty of speaking opportunities available. Help teach practical skills to your peers. Participate in or lead a panel discussion. Share best practices or a case study. CHUG at Centricity LIVE 2015 is a terrific venue to explore and discuss healthcare’s most pressing issues.

Here are some of the areas of interest –

  • Meaningful Use – How do we get the patient engaged in the process?
  • How do you utilize eRx?
  • How do you use reports?
  • What is the best way to enroll patients in the web portal?
  • Techniques to increase IT department productivity and efficiency
  • Change management techniques
  • Training techniques/ systems
  • How do you prioritize in a world where every project is a high priority?
  • How do you keep your Clinical Decision Support information up to date? Organized?
  • How do you get providers to use Orders?
  • How do you take the pain out of the orders module?
  • Customize versus Standardize – How do you balance them?
  • Any other topic that would be of interest to Centricity EMR or PM Users

Choose from the topics above or submit a new hot topic idea.

  • Build a crucial dialogue with your audience through multiple interactive education formats and social media.
  • Spark creative conversations: we welcome unique ideas for full sessions or topics for CHUG Table Chat.

Can you draw a crowd or start a discussion? If so, please submit a session!   Click on Call for PresentationMake sure to select “Propose a CHUG session”

In exchange for your participation, we’ll provide you with up to two complimentary registrations—each valued at $640—per session. Plus, you’ll achieve recognition for your organization and for yourself as a thought leader in healthcare informatics.

If you’d like to be a rock star at Centricity LIVE 2015 in Orlando or to learn more about leading a session, please contact at chug@beattygroup.com, or go ahead and submit a session. For those of you that don’t plan to lead a session but want to attend, register now and take advantage of early bird pricing.

Join CHUG at Centricity LIVE in Orlando

Register Today and Save!

Save $60 on the Platinum Pass if you register before February 28, 2015

Save $100 per person by registering three or more people from the same organization

As an attendee you have the opportunity to gain knowledge, tips and tricks from the multiple educational sessions and collaborate with healthcare professionals.   Click on Registration; Enter Registration Code CHUG15

Register today, mark your calendar, and bookmark the CHUG at Centricity LIVE 2015 web page to get updates on Conference content in the coming months. We’re looking forward to seeing you in Orlando in April!

SAVE the DATE – CHUG Fall 2015

Thursday, October 1 – Saturday, October 3, 2015 New York – Marriott Marquis in Times Square

CQR Notice: Tues January 20th – EMERGENCY MAINTENANCE PARTIAL DOWNTIME

Notice from GE Healthcare:

Dear Clinical Quality Reporting Customer,

We want to share with you an important emergency partial downtime notice for Clinical Quality Reporting (CQR) beginning on Tuesday January 20th, 9:00PM PST. The downtime is required to address delays some customers are experiencing in generating results. We currently expect the system to be available for full use by midnight.

During the current downtime we will to continue to receive documents into CQR from your QIE engine. Only the CQR Dashboard Service will be unavailable for use during the downtime.

We thank you for your patience during this time. If you have any additional questions, please call Centricity Support Services at 1-888-436-8491.

-Tim Donnelly, Cloud Services Leader

Join us CHUG at Centricity LIVE

More reasons than ever to attend CHUG at Centricity LIVE

With over 40 education sessions, product roadmap presentations, panel discussions and hands-on training, CHUG at Centricity LIVE is a premier learning conference to help YOU optimize your investment in GE Healthcare and network with other users like you!

Valuable Content

  •  Dedicated education tracks for Financial Management, Care Delivery Management, Population Health Management and Technology.
  • Customer presenters.
  • CEU credits available.
  • NEW THIS YEAR: The Centricity Technology track, designed with input from the GE Software Center of Excellence in San Ramon California.

Multiple Choices

CHUG at Centricity LIVE offers a full spectrum of learning options to suit your knowledge needs.

  • Product Roadmap sessions: Get a glimpse of what’s ahead for future releases.
  • Panel Discussions: Share and exchange best practices with industry and GE Healthcare experts.
  • Partner/Sponsor sessions: Get answers in deep-dives on complementary solutions.
  • Product Exploration sessions: Learn more about your existing solutions and discover new ways to boost their productivity — and their value.
  • Best Practice Case Studies: Hear how other organizations use their GE Healthcare solutions to tackle the challenges you face.
  • The Collaboration Zone: Get insight on new technologies and emerging healthcare trends.
  • Hands-on: Product demos at our ‘Sandbox’.

Attendees are eligible to purchase specially priced Disney Meeting & Convention Tickets. CLICK HERE to save 10% at Walt Disney World.

REGISTER TODAY, mark your calendar and bookmark the CHUG at Centricity LIVE 2015 web page to get updates on conference content in the coming months. We look forward to seeing you in Orlando in April!

Webinar Etiquette

How many webinars, on-line meetings, or calls have you been on in the past month? We have complied a list of the Top 4 things Not To Do:

1. Show up late and interrupt the conversation to let those know you have arrived.

2. Forget you are on mute. People are asking you questions and you aren’t responding? Why? Check your phone to make sure you haven’t forgotten to un-mute the call!

Read more

CQR Notice: DOWNTIME January 10-11

January 7, 2015

Dear Clinical Quality Reporting Customer,

We want to share with you an important downtime notice for Clinical Quality Reporting (CQR). This downtime is designed to accelerate turnaround times following some calculation requests, support PQRS-specific reporting and the download of large QRDA III files, and implement a number of other enhancements.

We expect to post release notes to the CQR section of the Centricity Practice Solution (CPS) and Centricity EMR (CEMR) Service portals on Monday January 12th.

Please be aware of the following:

  • We will bring CQR down for a short period starting early Saturday, January 10th, and we expect the system to be available for full use by the morning of Sunday, January 11th.
  • The CQR Dashboard will be unavailable early Saturday morning through that afternoon.
  • CQR ingestion processes will be suspended briefly for some customers druing that time.
  • For this Maintenance period, you do NOT need to turn off your CQR Channel in QIE nor your CQR subscription in the CPS or CEMR applications. However, we recommend you review QIE for errors that may have occurred during the downtime or as a result of configuration changes within the CQR application. Instructions for CQR and QIE Error Review have been posted to the Service Portal.

We will work expeditiously to make these updates, and we will post an announcement to the Service Portal when the system is available.

To receive notifications directly to your email account when we post these updates, please log in to the CQR section of the CPS or CEMR Service Portal, click on “follow” in the top right hand corner of the page, and check “InBox”. Should you need assistance in configuring your account to follow these pages, please read Getting Started: Following Products and Communities and Email or Stream Notifications?.

We thank you for your patience during this time. If you have any additional questions, please call Centricity Support Services at 1-888-436-8491.

Sincerely,

Peter Kinhan

Vice President & General Manager, Ambulatory Practice Solutions GE Healthcare IT

 

Schedule Right the FIRST Time

We use a Triage Scheduling form in our EMR to help guide staff into doing the right thing when scheduling. Scheduling staff are asked to follow so many different scheduling preferences it can be overwhelming trying to remember them all. We took the “remembering” aspect out of it and built our Triage form to do the remembering for us.

Staff enter information such as; type of injury, date of injury, insurance information, body part, etc., the EMR calculates that information along with age and zip code and will auto generate a list of appropriate physicians that I can schedule with. The form can give “pop-ups” that help with specific preferences such as “30 min for all bilateral hips” or “prior authorization before scheduling 2nd opinions”.

Read more

MU Crystal Reports v1.10.4 now available

Message from GE Healthcare:

December 22, 2014

Dear Centricity Customers:

The Meaningful Use Crystal Reports that support Meaningful Use 2013 criteria have been updated to support Patient Level Detail. The package includes all changes from versions 1.10, 1.10.2, and 1.10.3. It updates all Functional Measures to display Patient Level Details when running the reports in Centricity Practice Solution v12.0 and Centricity EMR v9.8.

We recommend that you run these patient level detail reports and save them for audit purposes. For more details, please reference the release notes for CPS and CEMR that we have posted to the service portal.

As a reminder, these reports are available to support the MU Flexibility rule finalized by CMS August 29, 2014, where some Eligible Professionals (EPs) may qualify to use alternate methods for attesting for Meaningful Use in 2014. Review the recorded webinar and CMS Meaningful Use Flexibility Scenario Tool on the service portal for further details on the available flexibility options.

Sincerely,

Peter Kinhan, Vice President & General Manager, Ambulatory Practice Solutions, GE Healthcare IT

Additional Meaningful Use Resources

Message from GE Healthcare:

December 22, 2014

Dear Centricity Customers:

We have recently released additional resources to help you make your final preparations to attest to Meaningful Use.

  • Service Pack 7 is now generally available. This release supports 14 additional Clinical Quality Measures (bringing the total of supported CQMs to 36), it includes PQRS updates to identify Medicare Part B patient visits, and it incorporates the MU Functional Measure changes originally available only through the Meaningful Use Update Patch.
  • We published a revision to the Meaningful Use Workflows Info Sheet that describes new workflows and resolutions to help ensure you capture the appropriate data for calculations.
  • Finally, we released an updated version of the Meaningful Use User Guide for Centricity Practice Solution and Centricity EMR customers that will serve as your comprehensive resource for understanding how the measures are calculated and workflows that support those measures.

We hope you find these resources useful. We are committed to your success and are standing by to support you through your final phases of Meaningful Use 2014 preparation.

Sincerely,

Peter Kinhan, Vice President & General Manager, Ambulatory Practice Solutions, GE Healthcare IT

CLINICAL VISIT SUMMARY – Product Information Notice

Message from GE Healthcare:

December 19, 2014

Dear Centricity Customer,

We would like to make you aware of potentially unexpected behavior when attaching a clinical visit summary to a patient’s chart that, if not immediately addressed as instructed below, has the potential in limited cases to inadvertently lead to health information from one patient being available to another patient. Users of Centricity Practice Solution 12.0.x or Centricity EMR 9.8.x should follow the instructions in this letter to determine if you have experienced this issue in the past. We recommend that you upgrade to Service Pack 7 to ensure you avoid the situation in the future.

Clinical Visit Summary Appending Incorrectly SPR 60572: In certain rare circumstances, a clinical visit summary (CVS) generated from within one patient’s open chart will append to another, previously-closed patient chart. This CVS could then be provided to the other patient, whether manually or automatically via secure message.

Recommended Actions We have posted to the service portal a script that can identify the patients’ charts at risk of containing an incorrectly appended CVS. We recommended that you follow the steps in the Release Notes to run the detection script. The Release Notes can be downloaded from the Access Documentation section of the CPS Service Portal or the CEMR Service Portal. We recommend that you examine any at-risk charts identified by the script for incorrectly appended summaries. If any are found, we sugges you

  1. change the incorrect CVS to Filed in Error AND
  2. retract any secure messages that may have delivered the summaries.

Please note: only some of the charts identified by the script will contain an incorrectly appended summary. You will need to run the detection script frequently and manually remediate any issues until you upgrade to a version where the situation is corrected. A fix is available for those on Service Pack 6, and the situation is corrected in Service Pack 7.

Contact Information If you have experienced this issue or have questions, please contact Centricity Support by calling 1-888-436-8491.

Maintaining a high level of quality is our highest priority. If you have any questions, please contact us immediately per the contact information above.

Sincerely,

Peter Kinhan, Vice President and General Manager, Ambulatory Practice Solutions GE Healthcare IT

Is there Light at the end of this Healthcare Tunnel?

“Stress is not what happens to us. It’s our response to what happens.  An response is something we can choose at any moment.” www.livelifehappy.com

Does anyone else feel like healthcare is consuming most of your life these days? I am reading blogs on Healthcare IT, Healthcare law, Healthcare updates, Healthcare mandates, Healthcare…you get the idea.

As a Practice Administrator, I feel as though I should have an IT, law, administration, accounting, and marketing degree. I am fortunate to work for a Physician that believes in investing in his employees and providing resources to get our jobs done, but I wonder about those that don’t? Even with endless resources, the burden to stay on top of the latest news in healthcare is cumbersome. On top of the things you HAVE to do, what about the things you want to do?

Read more

Join us for CHUG at Centricity LIVE! – Call for Presentations

CHUG at Centricity LIVE April 29 – May 2, 2015 Walt Disney World Dolphin Resort, Orlando, Florida

Your Expertise is NEEDED for CHUG at Centricity LIVE – Lead a Breakout Session…CHUG needs users like you to lead discussions or present on topics of interest to attendees. This is your opportunity to share your knowledge and establish yourself as an expert who tackles the most pressing issues.

There are plenty of speaking opportunities avaiable. Help teach practical skills to your peers. Participate in or lead a panel discussion. Share best practices or a case study. CHUG at Centricity LIVE 2015 is a terrific venue to explore and discuss healthcare’s most pressing issues.

Here are some of the areas of interest:

  • Meaningful Use – How do we get the patient engaged in the process?
  • How do you utilize eRx?
  • How do you use reports? 
  • What is the best way to enroll patients in the web portal?
  • Techniques to increase IT department productivity and efficiency
  • Change management techniques
  • Training techniques/ systems
  • How do you prioritize in a world where every project is a high priority?
  • How do you keep your Clinical Decision Support information up to date? Organized?
  • How do you get providers to use Orders?
  • How do you take the pain out of the orders module?
  • Customize versus Standardize – How do you balance them?
  • Any other topic that would be of interest to Centricity EMR or PM Users

Chose from the topics above or submit a new hot topic idea.

  • Build a crucial dialogue with your audience through multiple interactive education formats and social media.
  • Spark creative conversations: we WELCOME unique ideas for full sessions or topics for CHUG Table Chat.

Can you draw a crowd or start a discussion? If so, please submit a session!

https://www.gehealthcare-centricity-live.com/2015/portal/cfp/cfpLogin.ww

In exchange for your participation, we’ll provide you with up to two complimentary registrations – each valued at $640 – per session. Plus, you’ll achieve recognition for your organization and for yourself as a thought leader in healthcare informatics.

If you’d like to be a rock star at CHUG at Centricity LIVE 2015 in Orlando or to learn more about leading a session, please contact: chug@beattygroup.com or go ahead and submit a session.

For those of you that don’t plan to lead a session but want to attend, register now and take advantage of early bird pricing.

JOIN CHUG AT CENTRICITY LIVE IN ORLANDO – REGISTER TODAY AND SAVE!

Save $100 per person by registering three or more people from the same organization

As an attendee you have the opportunity to gain knowledge, tips and tricks from the multiple educational sessions and collaborate with healthcare professionals.

REGISTER NOW: https://www.gehealthcare-centricity-live.com/2015/portal/newreg.ww

 

QSS Reminder for PQRS: Step 4 due December 5th

December 5, 2014

Dear Quality Submission Service Participant:

We appreciate your interest in GE Healthcare’s Quality Submission Service (QSS) program for PQRS. Please take a moment to review the details about important next steps in the Step By Step guide  (updated December 4th). We have adjusted the timeframes to allow you more time to complete your upgrade to Service Pack 7. New timelines are outlined below and are reflected in the updated guide which is available on the Service Portal.

Step 4: Due December 5th

Contract for QSS – Sign & submit the GE change order (quotation) for QSS.

Step 5: Due December 31st

Implement CQR & Plan Upgrade -

  • Implement Clincial Quality Reporting (CQR) NOTE: If you have not yet contracted for this, please: email sales  immediately. If you have contracted, please continue to work with your assigned project manager or GE resource to schedule and complete your CQR installation.
  • Plan your upgrade to Centricity Practice Solution 12.0.7 or Centricity EMR 9.8.7 or higher. NOTE: Service Pack 7 is anticipated to be available in early/mid December. If you are in need of our service pack upgrade assistance, and if you have not yet contracted for this, please email sales . If you have contracted, please continue to work with your assigned project manager or GE resource to schedule and complete your upgrade.

Step 6: Due January 31st

Complete Upgrade, Update Insurance and Authorize

  • Complete upgrade to CPS 12.0.7 or CEMR 9.8.7 or higher (once available).
  • Update insurance information.
  • Authorize submission of provider measures in CQR. NOTE: Complete the upgrade and update insurance information as early as possible; measure and provider authorization cannot be completed until those steps are performed.

As a part of step 6, you MUST update insurance information so the patient visits will be recognized for the PQRS program. Please review the PQRS insurance update instructions that we have posted to the Service Portal and join us for an informational webinar to learn how to complete this step.

Informational webinar: Capturing PQRS insurance

Date: December 12, 2014              Time: 10:30AM-11:00AM PST     1:30PM-2:00PM EST            Webinar Registration Link

If you have any questions, please contact Centricity Support at 888-436-8491 (Option 2, Option 3).

Thank you, GE Healthcare

CQR Notice: DOWNTIME December 5th-8th

December 3, 2014

Dear Clinical Quality Reporting Customer,

We want to share with you an important downtime notice for Clinical Quality Reporting (CQR). This downtime is necessary to support the continually growing volumes of data and calculation requests. The update also provides support for additional Meaningful Use workflows and makes some changes to the clinical quality measures displayed on your dashboard. Please refer to the release notes that we expect to post to the CQR section of the Centricity™ Practice Solution (CPS) Centricity EMR (CEMR) and Service Portals on Monday, December 8

Please be aware of the following:

  • We will bring CQR down for two short periods starting the evening of December 5th, and we expect the system to be available for full use by the evening of December 8th.
  • The CQR Dashboard will be unavailable Friday evening through Saturday morning.
  • CQR ingestion processes will be suspended briefly for some customers on Monday beginning at 9:00 AM PST.
  • We will be reaching out to some of you prior to the downtime to make configuration changes to your system. A project manager will contact you by Friday, if this is required for your system.
  •  For this Maintenance period, you do NOT need to turn off your CQR Channel in QIE nor your CQR subscription in the CPS or CEMR applications. However, we recommend you review QIE for errors that may have occurred during the downtime or as a result of configuration changes within the CQR application.  Instructions for performing this task will be posted to the Service Portal on Monday.

We will work expeditiously to make these updates, and we will post an announcement to the Service Portal when the system is available.

To receive notifications directly to your email account when we post these updates, please log in to the CQR section of the CPS or CEMR Service Portal, click on “follow” in the top right hand corner of the page, and check “InBox”. Should you need assistance in configuring your account to follow these pages, please read Getting Started: Following Products and Communities and Email or Stream Notifications?.

We thank you for your patience during this time. If you have any additional questions, please call Centricity Support Services at 1-888-436-8491.

Sincerely,

Peter Kinhan

Vice President & General Manager, Ambulatory Practice Solutions GE Healthcare IT

 

New CHUG Board Member!

derrick

December 1, 2014

Dear CHUG Members,

The CHUG Board of Directors is pleased to announce Derrick Bovenkamp has been elected to the Board as a member-at-large.  Derrick is a Senior Systems Administrator with Family Care Network in Bellingham, Washington and will begin his term on January 1, 2015. 

Thank you to all the members who took the time to vote.

Sincerely,

The CHUG Board of Directors

11 Reasons to say “Yes” to a Scribe

How much is your time worth as a provider? Or a better question, what is YOUR hourly rate? With the increase in government regulations and the need for timely, accurate documentation, scribes are a great option.

1. Help Me, Help YOU

Making your job as a provider easier should be a reason to consider a scribe. Not only is your scribe taking down your documentation into the EHR as directed but they are also there as your “assistant.” You may choose to pull an already clinical person, such as an MA or a nurse, to become your scribe. This will allow your scribe to assist you with minor procedures, injections, casting, etc.

2. Can I get a witness?

Unfortunately there are times when a patient visit becomes a “He said, She said” moment. With a scribe, you will have a witness in the room documenting the information in “real time.”

3. Call for some Help

Read more

Optimizing Your Centricity Webinar Series from GE Healthcare

Optimizing Your Centricity Solution webinar series is to begin the week of December 1st.

“Your Centricity Education team is pleased to announce the upcoming launch of a new educational series, Optimizing Your Centricity Solutiongeared toward enhancing your experience with your Centricity Practice Solution and Centricity EMR products. This educational series will highlight the native functionality of your products, providing you and your organization’s users with tips to enhance your productivity and efficiency and streamline Practice Management and EMR workflows. ”

To Register for this series or  for more information click here

Free Webinar: CMS Meaningful Use Q&A

Centricity Healthcare User Group strives to provide you with the most up to date information.  There are times that vendors will have free webinars available.  Because these webinars could be useful to your practice, we wanted the information available to you.

 

Date/Time: November 19, 2014, 3:30PM – 4:30PM EST

Speaker: Justine Smith, Healthcare Consultant, Hayes Management Consulting

Regulation in healthcare is constantly evolving and so much has changed, just in the past few months. We would like to share our experience and help guide you through the ins and outs of GE Centricity and Meaningful Use, as well as provide a question and answer panel as requested at the recent CHUG conferences.

If you haven’t started Meaningful Use, it’s not too late, but there are important deadlines coming that you will want to make sure to meet. It is no longer just about incentives, as the penalties are here! Please join us for an overview of key topics as well as a question and answer session.

During our webinar you will learn:

  • Important dates that you won’t want to miss
  • Flexibility and hardship exemptions
  • What’s ahead in 2015 and beyond
  • Meaningful Use readiness, including audit preparation
  • Valuable resources that you should be using

Simply fill out this form and press “Register” to sign up for our webinar.

GE Healthcare Customer State of the Union Address

A message from GE Healthcare:

Customer State of the Union Address

Dear Centricity™ Practice Solution and Centricity EMR customers:
Jon Zimmerman, VP & GM of Clinical Business Solutions, and Peter Kinhan, VP & GM of Ambulatory Practice Solutions, invite you to attend our next Customer State of the Union webinar on Thursday, November 13, 2014.
We’ll provide an update on Centricity Practice Solution and Centricity EMR service packs and releases, discuss important information on Meaningful Use workflows and calculations, and provide an update on Clinical Quality Reporting. Our panel of experts will also be available to address your questions.

Customer State of the Union
DATE: November 13, 2014
TIME: 11:30AM-12:30PM PST | 2:30-3:30PM EST
Webinar Registration Link

Registration will be required to join the event. We will use a different system for this next meeting, so we encourage you to register and perform the recommended system tests in advance. We will record the meeting and post it to the service portal for those who cannot attend live. We hope you will join us.
Sincerely,
Peter Kinhan
Vice President & General Manager,
Ambulatory Practice Solutions
GE Healthcare IT

Donating Leftover Food to Charitable Causes

Original article posted on 11.04.14 by Ross Beatty http://www.beattygroup.com/donating-leftover-food-to-charitable-causes-2014-11-04/

One thing that seems to come up over and over again in the conference planning world is what happens to all of the leftover food? Does the hotel repurpose it for the hotel staff? Does it get thrown away? It seems like this is an area where there is a huge amount of waste.

We recently encountered this situation at the Centricity Healthcare User Group (CHUG) conference that our company help organize this fall and found ourselves wondering if there was something we could do. The first night of the event there was a catered welcome reception at the hotel. One of the events that we had set-up was a do it yourself cupcake decorating station. Well as the night progressed, the CHUG Board President, Terri Werner-Brown noticed that there were a lot of cupcakes that had not been touched nor were they going to get decorated. Instead of having the cupcakes go to waste she thought that it would be a nice gesture to see if the cupcakes could be donated. She asked us to contact the hotel and see if it was possible to have the cupcakes donated, which in return we were told was not possible because it was against hotel policy since it was a liability.

The thing is, it is not actually illegal to donate the leftover food, it is just against hotel policy due to their fear of liability for the donation. Many people do not know this but the Bill Emerson Food Donation Act was created to allow people to make donations to the hungry without having to worry about being liable for any harm that may come from the donation.

What does the law do?

The law protects good-faith donors from civil and criminal liability in the event that the product later causes harm to its recipients. The Emerson Act gives uniform protection to food donors who may cross state lines.

Who is protected?

The law protects food donors, including individuals and nonprofit feeding programs that act in good faith. More specifically, the law protects individuals, corporations, partnerships, organizations, associations, government entities, wholesalers, retailers, restaurateurs, caterers, farmers, gleaners, nonprofit agencies, and others.

What sort of food is protected?

The Emerson Act provides protection for food and grocery products that meet all quality and labeling standards imposed by federal, state, and local laws and regulations, even though the food may not be readily marketable due to appearance, age, freshness, grade, size, surplus, or other conditions.

Where can I find a place to donate?

Find a local food bank using the Food Bank Locator on Feeding America’s Web site. You just need to connect the local food bank and the catering firm, they will take care of all the details.

With the state of the current economy, food banks are having difficulty keeping their shelves full in order to help serve the hungry. As event planners we want to know how we can help out, especially when we have food that we could donate.

Next time you want to donate the leftover food from your event the best thing to do is contact event caterer early in the planning process and let them know this is something you want to do. Use the resources that are readily available and last but not least, do not take no for an answer!

 

Upcoming Southeast Centricity User Conference

The annual Southeast Centricity User Conference, sponsored by HealthSystems is coming soon for Centricity Practice Solution users.

“Designed for novice and experienced clinicians, administrators, and front and back office staff, this education-packed event features two days of concurrent learning tracks for participants. Many key GE representatives attend and speak at the conference, and many GE vendor partners speak and exhibit throughout the event.”

The 2015 event will be held March 25-27 at Chateau Elan in Braselton, Georgia.

“Last year we hosted 230+ attendees, exhibitors, industry expert guest speakers and a team of GE executives. In 2015 we look forward to an even bigger and better SEUC.”

For more information regarding the event: Conference Information

Increase Productivity with Letters

Insurance Companies have never made claims processing a simple task and with ICD10 this is likely to get worse and not better. Now is the perfect time to reevaluate your accounts receivable department, analyze their workflow, and increase productivity.

Utilizing letters within CPS is one way to make the most of staff’s precious time. How often does your staff need to complete appeal letters in order to be paid for services? This is a frequent task at our site and one that previously took so long it was pushing aside other necessary tasks. Staff workflow included pulling the carriers appeal form off their website and manually completing it, too much time was going into ‘double data entry’ all the information is listed in CPS, yet staff were spending time copying it onto the insurance companies form.

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African Travel Screening Protocol Kit for CPS & CEMR

GE Healthcare, in response to urgent Ebola-related recommendations by the Centers for Disease Control (CDC), has published a clinical kit containing editable notifications, alerts, and clinical guidance for use with Centricity Practice Solutions software versions 11 and higher and Centricity Electronic Medical Record Software versions 9.5 and higher. This kit enables you to incorporate Ebola screening questions and clinical guidance within the Electronic Health Record.

CCC Core package is not required to leverage this content.

Log into GE Healthcare’s Portal to download the link, User Guide and Release Notes.

For CPS: https://engage.gehealthcare.com/community/en/cps/clinical-content

For CEMR: https://engage.gehealthcare.com/community/en/emr/clinical-content

New Website!

October 16, 2014

Dear CHUG Members,

We have created a fresh new look and feel for CHUG.  We started by redesigning our logo to have a cleaner and more modern appearance.  From there we built a fully responsive website that is modern in appearance and intuitive in design.  We expanded on existing functionality, and added many new features.

We hope you will visit this new website and acquaint yourself with the new design. And while you’re here, let us know what you think by visiting https://centricityusers.com/forum/new-chug-website/.

We’re quite proud of it, but we know there’s still work to do. If you notice any bugs or have any suggestions please let us know.  We are monitoring the thread mentioned above, or you can email us at: technology@centricityusers.com.

We hope that you will enjoy browsing our new site, finding more information, and that it will be yet another tool for your arsenal.

Respectfully,
CHUG Technology Committee

Schedule & Manage Surgeries with your EMR

Have you considered using your EMR to schedule and manage your surgeries?

  • Create an encounter form to help your provider order surgery.
  • Use required fields to make sure the provider cannot advance without supplying the minimally essential information needed to schedule the procedure.
  • Program dynamic lists into the form to be specific to each surgeon. Only show them the special surgical needs they use or would like to see.
  • Formatting on the order page will help organize this surgical information in a structure that is easy for the receiver to read. Critical information can be placed near the top of the order followed by supporting documentation, or a particular detail can be placed in all CAPS. Either way the significant information will stand out.

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CHUG at Centricity Live

October 14, 2014

Dear CHUG Members:

Based on your feedback and working diligently with GE staff….the CHUG Board and Jon Zimmerman, VP & GM of Clinical Business Solutions are pleased to announce that CHUG will be joining GE’s Centricity LIVE conference in the Spring of 2015 April 30th – May 2nd in Orlando, Florida!

This combined event will give members a unique opportunity to expand education and training for products across the entire Centricity Solutions portfolio while maintaining CHUG’s mission as an independent USER DRIVEN conference, designed and organized by users.

CHUG at Centricity LIVE will continue to provide you with dedicated tracks on EMR and PM with a focus on solving common issues, optimizing systems, preparing you for federally mandated requirements and networking.

Admission to CHUG at Centricity LIVE is flexible and allows attendees to decide what works best for their time constraints and budget.

CHUG will continue to encourage users to deliver relevant and timely presentations. Please consider submitting a presentation for review and approval.

In addition, CHUG will continue to meet independently in the Fall.

The location for Fall 2015 is not yet confirmed but notification will be sent out once plans are finalized.

Thank you for your continued support, if you have any questions or concerns please email us at chug@beattygroup.com. We hope to see all of you in Orlando in the Spring!

Respectfully,

The CHUG Board of Directors

 

Successfully Implement a Patient Portal!

When I started to implement a patient portal there were a few things I realized I needed to think about first.

1. Hardware and bandwidth:

One of the first things you have to consider is where is it going to run, on your own equipment or hosted? If in house, you will need a dedicate server (or two) depending on how many providers you have and what you expect in usage. This will use your internet connection, so make sure you have enough bandwidth to serve your practice plus additional for patient portal use. If you are using a hosted solution for your EMR and patient portal, you mainly have to worry about the cost of the additional servers and the bandwidth from your provider. Do not forget that your usage will increase over time!

2. Design:

Second thing to do is to figure out your design of the patient portal. If you have an existing website trying to mimic it can be difficult, but not impossible. Think on what will make easy to use to for your least technical patient. You want to make sure that they understand where to go to send messages, or fill out patient forms. Once you have settled on your design, start to fill in with content.

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Top Six Things to Know for the Conference Newbie

If this is your first time attending a Centricity Healthcare User Group national conference, we have put together a list of the top six things you need to know to help you get the most out of your first conference!

1. Who is presenting? | The conference is made up of users, GE employees, and vendors. Sometimes you will go to a breakout session and it will be presented by a user, sometimes it will be a GE employee and other times it will be a vendor. The conference guide will help you determine who is speaking, but it is important to know this information when going into a session. Everyone presenting has great information to share.

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MU 2: 2 Fast 2 Soon?

Those who have upgraded to EMR 9.8 or CPS 12 have done so most likely with the plans to attest for Meaningful Use Stage 2. Here we are, almost to the end of the year and many users are throwing their hands in the air. An article written in August by Healthcare IT News, has noted many meaningful users are falling short. They note “too few people really, truly grasp the magnitude of the changes compared to Stage 1.”

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Quick Tip on Maintaining Productivity During Implementation

Implementation

Here is a quick tip:

To help providers maintain productivity while implementing new EHR workflows, consider having them use the new workflow on the first few patients of the morning or afternoon until they weed out conflicts and gain more confidence in using the software. Week by week they will add more and more patients until they are 100% electronic.

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Enhancement Requests: Let Your Voice Be Heard

Oh the day when the spell check from the preview screen works, or how about hosted claims checking on the EMR side to help with correct coding?.

We all have enhancement requests to the products we use. Our forums page has a section to discuss feature requests, but did you know that the GE Portal has a place to submit your suggestions? Once submitted, those requests are processed by the GE Development Team and may someday become a reality!

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Meaningful Use Admin Set up for Dummies

If you are on the systems administration side of things, you have been given the daunting task to set up the administration side of CPS12 to get ready for Meaningful Use 2. Unfortunately, the easy button to do this requires many steps. Here is an admin check list for you to reach Meaningful U use 2 core measures using CPSv12: Read more

Eight Strategies to Improve Your Training and System Adoption Rates

1. Establish backups for people who are in training to maintain productivity, temporary staff, or a colleague who is cross-trained in the user’s work. It is difficult to focus on training when you know your work is piling up!

2. Utilize multiple training tools, because everyone learns differently supplement classroom training with computer-based training (CBT), web training, workbooks, etc.

3. Trainers LOVE lists of questions! Make the most out of the time spent training, have participants do some pre-work before class, so that they come to class with questions. Also, have the administrative tasks taken care of prior to training (logins, passwords, etc.)

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What Your Portal Should Be Doing For You

 

Communicating with your patient in a secure manner is a common answer to this question. According to Healthcare IT a patient portal “is a web-based access point that allows doctors and patients to communicate and share health information remotely, supplementing the ongoing management of the patient’s care”.

But what else should your patient portal be doing for you? Several users have compiled a list of several questions when looking at a portal.

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