Patients are complaining that they are write emails to providers and the system timing them out and they lose the email they were writing. What is the timeout and what browser is suggested they use? And shouldn’t the timeout only happen if the system is idle for a certain amount of time?
Hi all, Would anyone care to share what their “elevator pitch” is when asking their patients if they’d like to sign up for the patient portal? We need to beef up our numbers and I am looking for better ways to market it over the phone. What phrases have worked best for your practice? Thanks […]
Trying to add OBS terms, specifically MAMOGRAM to a document type in Indexing Client. Does anyone know if there is a limit to the number of values you can add when checking the box that says Allow only values listed below: It seems Kryptiq limits this to 6? Is that correct?
Has anyone figured out a good way to add providers direct address from the Kryptiq portal to the “electronic address” field for service providers in EMR? I have contacted Surescripts to request a list of all direct addresses in my area and they cannot provide me a list (even though they obviously have one). I […]
Without using CQR, is there a way to identify what Referrals (Orders) were sent as TOC’s via Secure Message from Centricity through Kryptiq’s Secure Messenger that is added into Centricity. This Secure Messaging is what you normally get when you click on the Messaging link in the left-side menu tree in Centricity. We are on CPS12.0 SP11.
Hello- Our practice is using Kryptiq Patient Portal [name may have changed] and is interested in knowing if there is a way we can send an order from the orders module to a patient via secure messaging? I understand how to send/attach a signed document from the chart via. secure messaging, but would like to […]
We have successfully created a product that will automatically link patients to the Kryptiq portal based on the next day’s appointments. If any other clinics are interested in this please contact me directly (Mark.Gryder@weston.com) or reply to this post.
Hello there- interested in how the “add from chart” method works in comparison to the encounter update form within EMR. Is anyone currently doing the “Add from Chart” method? If so, how does this work? Does it meet MU measures?
Hello, We are using Kryptiq for our patient portal and are looking into the Add From Chart function. Is anyone else using this function? How do you have it implemented into your workflow? Do you add the patient’s to the portal while they are in your office or do it you register over the phone? […]
Hello- wondering if there is an option to create and save a signature for messages per user, like we do in standard Microsoft Outlook. We are working as “Delegates” in a shared account and would like to have our own email signatures when responding to/creating new messages. Thank you in advance!
Hello- I am attempting to create a template in the Messaging Center of CHart that contains predetermined content, and formatting. Our staff would like to be able to use templates as the basis for new secure messages; for example, medical records requests or appointment reminders. In this template, I can not figure out how to enter in place […]
With the upgrade to EMR 9.8 and Kyrptiq’s portal to 6.4, they are using the CCDA to display labs to the patient. The CCDA contains every lab, even sensitive ones like HIV, Pregnancy Tests, Prenatal Genetic Testing, etc. In the past, we were able to remove these from going to the portal by removing them […]
Need to move our e prescribing server from a windows XP/SQL 2005 to a windows 2008/SQL 2008 machine before we can upgrade to 9.8 Have had no issues doing self installs and upgrades of the software before, but GE wont provide any guidance/support for the move to the new environment, despite windows XP/SQL 2005 being […]
Hi folks, We upgraded our portal to 6.2.x in June and noticed a hit to the performance on the portal website. Users are getting inpatient when they are verifying their identity online and selecting the “Verify” button multiple times before it is processed. There is also a delay when users are submitting an e-Form. Another […]
We are in the process of upgrading our EMR and implementing Kryptiq's eprescribing. As part of the prep, we're instructed to cleanup the pharmacy list. However, our pharmacy list is a mess. Instead of trying to clean it up by merging the pharmacies, etc., I would like to essentially start clean by deleting all pharmacies […]
Good morning, I am trying to bulid e-forms to use on our Kryptiq Portal. My problem is when building the history form the information does not appear to be bi-directional. What I am trying to do is have established patients update their PMH, PSH, FH, SH. We have everyting connected to Obs terms but when I test […]
Hi everyone, Can anyone who is currently allowing patients to fill out e-Forms on Kryptiq's Patient Portal for things such as ROS, PMH, and Risk Factors provide some insight on their workflows? Specifically: – Do you have these documents come in as unsigned or signed documents? – Do you map their answers to “Pt. Reported” […]
Looking for overall feedback from sites that have upgraded to Kryptiq's SMPP 6.1 BETA. How was the preparation for upgrading with the new system requirements, downtime needed to upgrade/review changes, and any noticeable pro's/con's (other than the improved UI). Thanks, Alice Vuong Crozer-Keystone Health System
Hi, I didn't know where to post this, so sorry if it's in the wrong place. Does anyone know the password for the dmuser account that's automatically created during the Document Management server install?
Hi all, Is anyone out there using Kryptiq's Family Management for the Patient Portal? We are in the process of developing our policies and procedures prior to implementation and want some feedback/ideas on what other organizations are doing with Family Management. Are you allowing multiple Portal accounts to link to one chart? For example, mother […]
Here is a helpful guide to get free clipart and to resize it for your patient portal. This reference guide is only intended to show you how to get clipart and resize so it looks nice on your portal. It does not mention any specific portal or instructions on importing the clipart to your portal. […]
I would love to hear from someone who has gone through the same problems I am having right now… PPSM has been installed for a few months now and has never gone live. We have a range of multiple external ip addresses. XXX.170 – XXX.174. Our Firewall is using XXX.170 and we were planning […]