Hi everyone, We are using the HTML form to document our imms, including the COVID-19 vaccine. We recently installed the patch to make our forms and history views work with the new COVID-19 immunization category, but found another issue that is not mentioned on the AthenaHealth portal. In the Immunizations section of the Surescripts Portal, […]
We are using the Sure Scripts patient portal and are checking to see everyone’s workflow to send outreach reminders to their patient’s for health maintenance items via the portal. Currently we have the option to run the inquiry and create the letter and then have to append the letter in the patient chart and send […]
Little over my head in DNS/Email land. Our domain is owned at GoDaddy.com We host our portal locally (which is awful) at secure.ourdomain.com using an A record or whatever in our DNS settings that points to our fixed IP from comcast. Our email is a simple email account/accounts at GoDaddy. email@ourdomain.com To complicate things our […]
Images that Patients are submitting to be put in their chart (using the portal) are coming in with large width and height dimension. For example: 4032 x 3024 pixels. The image is too large to be viewed in its entirety within the Electronic Medical Record Brower window causing the practice to have to scroll around to see the […]
I was just wondering if anyone has used Bridge Patient Portal and if they have any feedback with the benefits in using this product vs other Patient portals. Thanks, Tim
Does anyone know of any potential issues that could arise from manually editing the “PATPORTALPIN” obs term in the flowsheet? We have changed the way we register patients for the portal and use a custom banner to notify the registration staff has an account or not. The issue we have is the patients who already […]
Hello everyone, Have any offices upgraded to Patient Portal 7? We are curious if anyone has experience with the newest version. Please let me know your overall experience and if you have had any problems or setbacks with the new version. Thank you.
Has anyone figured out a good way to add providers direct address from the Kryptiq portal to the “electronic address” field for service providers in EMR? I have contacted Surescripts to request a list of all direct addresses in my area and they cannot provide me a list (even though they obviously have one). I […]
Can anyone who is currently using Phreesia, provide insight on how patients are paying balances through your portal if they do not have an upcoming visit? We are a specialty practice that sees thousands of patients in the local ERs. These patients may never come in our offices, thus they will never have an appointment […]
Who has enabled the ability for patients to send attachments to providers through the portal? If you have, do you have any type of policy associated with the process? Do you have any disclaimer the patient has to acknowledge before they can proceed. Thank you in advance, Dawn
We have successfully created a product that will automatically link patients to the Kryptiq portal based on the next day’s appointments. If any other clinics are interested in this please contact me directly (Mark.Gryder@weston.com) or reply to this post.
Hello! We are checking to see what workflow or processes practices are using to get credit for the patients who decline the patient portal. Has anyone created a form with a one button click that says declined and ties to the Obsterm for the Portal PIN? We are utilizing the Kryptic patient portal. Any help or […]
I have been editing our new CCC forms for a little while and now we’ve starting having patients fill out thier paperwork online and then it imports into CPS 12. I am having trouble with the ROS-CCC form – the patient enters the information on the portal, the option is there for my nurses […]
Hello- wondering if there is an option to create and save a signature for messages per user, like we do in standard Microsoft Outlook. We are working as “Delegates” in a shared account and would like to have our own email signatures when responding to/creating new messages. Thank you in advance!
For Kryptiq/Surescripts SMPP and CQR users: When you register a patient on the portal using the Add from Chart feature, are you able to see this captured in your CQR for the Portal Access measure? Thanks, Alice
While Kryptiq has a Patient PIN Generator, are there any rules for this if we want to build out own form – including asking/recording other matters related to portal and communications? Looks like the current version supplied goes to lots of trouble to create a 10 character code. How is anyone noting a ‘decline’ by […]
For anyone out there who is registering patients for patient portal over the phone. What are the standards you are using to verify the patient’s identity over the phone (name, DOB, home address)? There has been some debate at my group over what is an adequate amount of info to determine identity.
Hi there ! Looking for general feedback from all who’d like to share ideas/suggestions or recommendations on how to promote Patient Portal to the patient population! Thank you!
We are currently using Kryptiq’s Secure Messenger / Patient Portal tied into CPS 12.0.6. We are looking at enabling the family management feature so that we can allow for more accounts per email address, however we are have some concerns about this from a HIPAA standpoint. How are people dealing with multiple accounts accessible under […]
Our patient’s PIN # is printing on the progress note. Therefore when we send the note for Release of Information purposes the pin number is given to whoever is requesting the records. If the recipient has the patient’s email address they can go and set up the portal access even if they are not the […]
We are trying to get our patient reminder letters to push directly to our portal. Has anyone been able to do this successfully without going into every chart manually? We are on CPS 12 with Medfusion portal. Thanks for all your help.
We are about to go live with our new Patient Portal (via Kryptiq). Apparently it does not come “out of the box” with Online Bill Pay enabled or even installed. Our trainer (not with Kryptiq) mentioned that Kryptiq has this available but it isn’t perfect, at least that he noticed on installs he assisted with […]
Good morning, I wanted to see if anyone else was having this issue. I have one site that did not start using the portal until August, which was okay when they were planning on attesting to Stage 2 requirements because it was only going to be a 90 day reporting period. Now that they have elected […]
Is there anyone not using family management and recording something in the PATPORTALPIN obs as such for children to indicate they are not receiving a PIN?
We have providers that cross cover for each other on the opposing database. The patients receive a PIN for their PCP’s portal. Are they required to issue a secondary PIN for patients who visit the on call provider for emergent care in the opposing portal? As an example: Mary Test sees Dr. Smith as her PCP […]
Could the care team listed in patient portal be designed to pick up the patient’s responsible provider rather than the last person to sign a chart document? Even, better, to meet PCHM, a comprehensive list of who is on the patient’s team would be ideal, i.e. PCP, Nurse, CMA, etc.. As it stands, someone from […]
Hello, If a patient decides they do not want to sign up for the patient portal, is there a way to capture that and get credit for it? Is there some type of opt out response we can use? Thanks, Kimberly
I’m interested in talking with a Centricity user who’s using the Medfusion patient portal with Centricity EMR (not CPS). I would like to find out how well it’s working, data flow, how the EMR data is presented on the portal, etc. If you are willing to talk for a few min, I’d greatly appreciate it. […]
With the upgrade to EMR 9.8 and Kyrptiq’s portal to 6.4, they are using the CCDA to display labs to the patient. The CCDA contains every lab, even sensitive ones like HIV, Pregnancy Tests, Prenatal Genetic Testing, etc. In the past, we were able to remove these from going to the portal by removing them […]
Hello, We are currently testing/trying to decide if we want to use the “add from chart” feature in the Kryptiq patient portal. If your clinic is utilizing this, how is it working for your registration staff or is it challenging for them to complete when registering a patient? Currently when we have a patient register […]
We are in the process of activating the family management option in our patient portal, but I’ve wondered about how to register the pediatric patients in our pediatric practice who’s parent (s) are not registered as patients in the portal. We can only use one email address per family in the portal, and wondered how […]
Where is everyone documenting patients who decline patient portal access? We have several patients in rural areas and elderly patients who can not access the internet and we do not want to be penalized for having low numbers in the numerator field for meaningful use. Thank you!
We are currently using Kryptic for our patient portal within CPS. I am checking to see if anyone is currently using the SM Basic and SM Lab Results to Patient encounter forms. If so, has anyone edited the forms to have the Reply to Chart checkbox always checked (trying to save the providers another click […]
Hi, We are currently registering patients for the Kryptiq Patient Portal with the ‘add from chart’ workflow. I believe that with CQR that only patients with the PIN obs term will count for Meaningful Use. What are people doing to work around this? Specifically, is there an easy way to give existing patients the PIN, […]
I’ve heard this can be programmed in banner? HELP! how are all of you doing it? Jenn
We are looking to see what patient portal is being used. What kinds of issues did you have with implementation? What is your patient usage? How has your experience been with the vendor after the sale?
Are there any offices out there that has joined the Surescripts Directory & Direct Project? If so, how did you implement into your workflow with your office?
In reading the Kryptiq release notes for patient portal 6.4 I noticed that a Responsible provider is required for MU2. This presents a problem for our clinic, we are multi specialty and currently leave the responsible provider blank in registration as it can create problems in billing when a patient is seeing multiple providers on the same day. […]
Is anyone hear using EzAccess and could they tell me how their experience has been? We are interested in implementing this product, but would like some feedback. Thanks, Brian
Has anyone built a report to monitor their portal access and messages sent/viewed. We use the Kryptiq portal and can tell if a person is signed up by looking at the OBS: METHCONTACT. I realize this will be part of the MU2 reports but was hoping to have an idea where we are at on […]
We experienced a patient portal breach involving one of our patients in June of last year. We are a single-specialty, internal medicine practice affiliated with our local hospital and using GE Centricity as our shared medical record, along with many other primary care and specialty groups. A patient of another practice received an e-mail meant for […]
Good morning, I am trying to bulid e-forms to use on our Kryptiq Portal. My problem is when building the history form the information does not appear to be bi-directional. What I am trying to do is have established patients update their PMH, PSH, FH, SH. We have everyting connected to Obs terms but when I test […]
Hi everyone, Can anyone who is currently allowing patients to fill out e-Forms on Kryptiq's Patient Portal for things such as ROS, PMH, and Risk Factors provide some insight on their workflows? Specifically: – Do you have these documents come in as unsigned or signed documents? – Do you map their answers to “Pt. Reported” […]
Looking for overall feedback from sites that have upgraded to Kryptiq's SMPP 6.1 BETA. How was the preparation for upgrading with the new system requirements, downtime needed to upgrade/review changes, and any noticeable pro's/con's (other than the improved UI). Thanks, Alice Vuong Crozer-Keystone Health System
Hi all, Is anyone out there using Kryptiq's Family Management for the Patient Portal? We are in the process of developing our policies and procedures prior to implementation and want some feedback/ideas on what other organizations are doing with Family Management. Are you allowing multiple Portal accounts to link to one chart? For example, mother […]
Here is a helpful guide to get free clipart and to resize it for your patient portal. This reference guide is only intended to show you how to get clipart and resize so it looks nice on your portal. It does not mention any specific portal or instructions on importing the clipart to your portal. […]
Does anyone have a report which will show the actual number of users signed up for the portal. We have run numbers out of Centricity which will show how many PIN Numbers have been given out but we would like to know how many of those patients signed up for the portal. Thank you […]
Has anyone done any work with connecting to/interfacing with Microsoft's Health Vault product?