We are currently reevaluating our process for resolving and replying to patient portal help tickets. Currently, it is our data team that is handling the tickets on a rotating basis but the workload is becoming overwhelming as our population continues to grow. I’m hoping to see how others are currently managing this process and if […]
We are currently on CPS 12.3.1 and CCDA 1.1. We’d like to make the switch to 2.1 relatively soon and I was hoping someone may be able to provide me with a little guidance in regards to how I’d prepare for that transition. We have a significant amount of data that gets processed through Qvera […]
Greetings, Is there anyone out there who is on CPS 12.3.x.x and SureScripts SMPP version 8.x.x and using Patient Education Resource page? Does anyone have this working? Is anyone who have SMPP 8.x.x and CPS 12.3 available to chat about workflow? Thanks, Tosh Pediatric Associates of the NW
What would be the best workflow for moving messages received in the patient portal to the correct mailbox or desktop. We have set up general email addresses for staff, referrals, billing, medrec etc but patients or referring providers will send a message to the incorrect email address. For instance today we received a referral in […]
IS there a way to see if a patient is linked or not linked to make it easier to notice for SMPP? I mean in the patient chart do any of you have an easy way to know if the email is already registered and linked to SMPP?
SMPP Version 7.0.3.50 Hello! We have started to build our new terminal servers with 2012 R2 to prepare for CPS 12.2. There are some bugs, but were told that they would be fixed with 12.2. My question is for SMPP or for anyone who has solved this issue: We have a huge delay when messaging. […]
Has anyone created or figured out a way to see what forms a patient has filled out on the patient portal? Is this even possible?
Hello- Our practice is using Kryptiq Patient Portal [name may have changed] and is interested in knowing if there is a way we can send an order from the orders module to a patient via secure messaging? I understand how to send/attach a signed document from the chart via. secure messaging, but would like to […]
Hello- wondering if there is an option to create and save a signature for messages per user, like we do in standard Microsoft Outlook. We are working as “Delegates” in a shared account and would like to have our own email signatures when responding to/creating new messages. Thank you in advance!
Hello- I am attempting to create a template in the Messaging Center of CHart that contains predetermined content, and formatting. Our staff would like to be able to use templates as the basis for new secure messages; for example, medical records requests or appointment reminders. In this template, I can not figure out how to enter in place […]
With the upgrade to EMR 9.8 and Kyrptiq’s portal to 6.4, they are using the CCDA to display labs to the patient. The CCDA contains every lab, even sensitive ones like HIV, Pregnancy Tests, Prenatal Genetic Testing, etc. In the past, we were able to remove these from going to the portal by removing them […]
Does anyone have the default portal banner for patients that comes with SMPP? I for the life of me, can not find my copy of it and someone messed with it in administration and it doesnt work now. Thanks
Hi folks, We upgraded our portal to 6.2.x in June and noticed a hit to the performance on the portal website. Users are getting inpatient when they are verifying their identity online and selecting the “Verify” button multiple times before it is processed. There is also a delay when users are submitting an e-Form. Another […]